05-04-2011 02:31 AM
I have a corrupted external hard drive. All my family photos and videos are on there, along with my ongoing and completed writing projects.
Question: which Norton (or other!) product would be best placed to help me try and retrieve my data. I've seen reference to Norton Utilities but that seems to be specifically for INTERNAL hard drives.
05-04-2011 08:15 AM
To get you the best advice, would you give us some more information about your system:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn
If you have the COMCAST version of Norton 360 / Security Suite and not the normal commercial version please be sure to tell us.
There is a specific Forum for Other Norton Products so there or Tech Outpost may become your new home here if your message is moved over there or better exposure. You won't lose sight of it because a link will be left here.