Other Norton Products

[Johnny1]

Having changed my ISP sometime ago ,I cannot register using new account name with online storage,I don't wish to try with old email address as I have changed this ,any ideas? Thanks,J.

Edit: Clarifying the thread subject. 

Message Edited by Tony_Weiss on 04-25-2008 02:42 PM

[shakeym]

Log in with your user name and password then edit your profile.

[Johnny1]

Thanks for reply but I can log into all of Norton except---  online storage ---when I do it tells me --"Registered Different Account ,Tuesday Aug,2007-- Log into that Account" ,I have changed ISP's since and it refuses to recognise my Norton  User address and password.

No probs.with other sections.  Got me beat, can you help ?,don't understand how to change profile on Online Storage page only. 

Thanks John.

[Tony_Weiss Administrator · Accepted solution]

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Johnny1 wrote:

Thanks for reply but I can log into all of Norton except---  online storage ---when I do it tells me --"Registered Different Account ,Tuesday Aug,2007-- Log into that Account" ,I have changed ISP's since and it refuses to recognise my Norton  User address and password.

No probs.with other sections.  Got me beat, can you help ?,don't understand how to change profile on Online Storage page only. 

Thanks John.

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Hi Johnny1,

It sounds like what you need to do is just update the email address/username for your Norton Account. You can do this easily by following the below steps:

1) Go to https://www.mynortonaccount.com/

2) Login with your old account info

3) Click Account Profile in the left menu 

4) Click the EDIT button to the right of Account Information

5) Update the Email Address to your preferred one, and click Update

6) Check your product (I'm guessing it's Norton 360) and if necessary, login with the new account information

Please let me know if you have any other questions or concerns, or if I have misunderstood the problem. Thanks!