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Contributor
philiptory
Posts: 17
Registered: ‎01-08-2011

DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

I run Windows 7 / 64bit with an 8 cores of Xeon processor and 16Gb memory.

1. The deep defrag killed my Windows XP Virtual PC installation, which I need for running several key legacy applications. It used to load up just like that; now it demands a password, and I never set it up with a password, so I'm stuffed. That's going to take me half a day of lost business time to unsinstall and reinstall, then reinstall all my 32-bit apps. Thanks, Norton.

2. Even the scheduled daily Quick Scan trashes my FTP uploader every time. I run several web sites for clients, and it wipes the data file that holds all the FTP settings, every day. The Help Guide is next to useless - trust me, I'm a Technical Writer. I have to manually restore the FTP data file to get back on line, and then reconfigure all the operational settings manually.

3. There are several other irritations, like it wipes my Recently Used list in Word 2010, and others.

This was my worst investment ever, in a Norton product. I can see why they dropped it from the normal Norton SystemWorks Pro.

So if you're thinking of buying a copy, think long and hard. Remember - there's no Technical Support.

I have now uninstalled it. I don't suppose there's any way to get a refund, and the down time is down the toilet..

Super Spam Squasher
DStain
Posts: 1,879
Registered: ‎08-26-2010

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hi philiptory,

A big mistake users make is that they don't backup their computer with Norton Ghost as soon as it is working properly.

In your case it would be a simple matter of a re-image and all would be recovered in working order.

So my advice is NOT to ditch Norton products but invest in Ghost first so that you are safeguarded in case of a major mess up.

 

Deric

Newbie
schlitz
Posts: 1
Registered: ‎12-07-2012

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Agreed; I recently purchased a 64bit notebook with NS Int Sec installed and have had nothing but hassle, slow speed when running large application files; The dreaded BSOD came twice....a chap from NS India got me going again but now old problems have resurfaced...and now having learnt my lesson of not trusting the platform anymore, and Now entirely run from backupped stuff. I should have shifted to Apple....years ago. The combination of IE8 Mozilla and NS isn't stable.....so often application banner pops up with the classic 'application not responding'. and I've checked every darned link and the Hisys is correctly running.

 

The annoying thingy is I run large application programs and each time I run between these, the NS interfers with the running......I'm desperately wanting to disable NS working unnecessarily behind what has already been checked after the system property box for the relevant program says it's installed  as 'protected'. There is absolutely no use for NS to constantly recheck fixed system files on a constant basis.

As I'm new to the forums; the time it's taken me..It took me half a day to get on the forums, a tribute to the hassle which NS is doing to my machine and if I'm on the wrong thread, I apologise, but that how NS works.

Contributor
philiptory
Posts: 17
Registered: ‎01-08-2011

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

So, you're saying that Norton products are so unreliable that I need to run Norton Ghost first? Hmm...

Super Bot Obliterator
redk9258
Posts: 2,509
Registered: ‎02-22-2010

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

[ Edited ]

It's always a good idea to backup your PC. This is especially true when you run any risky software that tampers with the registry and cleans 'unneeded' files, etc. If you are using this PC for a business, it is especially important to have a current, valid backup at all times. Unless you don't care about losing everything on the PC. A failed HDD could spell disaster for the business.

Visitor
maxxxenem1
Posts: 2
Registered: ‎12-08-2012

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

:smileyhappy:

I use Norton utilities on my sony laptop with all its sony care tied in apps and it is perfect hasnt crashed my laptop yet and norton utilities is on sale today for only 29.00

http://buy-static.norton.com/norton/ps/1up_us_en_nu.html?om_sem_cid=hho_sem_sy:us:bs1:en:b|kw0000012...

dickevans
Posts: 12,421
Registered: ‎04-08-2008

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.


maxxxenem1 wrote:

:smileyhappy:

I use Norton utilities on my sony laptop with all its sony care tied in apps and it is perfect hasnt crashed my laptop yet and norton utilities is on sale today for only 29.00

http://buy-static.norton.com/norton/ps/1up_us_en_nu.html?om_sem_cid=hho_sem_sy:us:bs1:en:b|kw0000012...


Sorry you are having problems. Many of us do not and enjoy the useful features it provides.

Stay well and surf safe

Dick
Win7x64 SP1 current NIS V21
Super Spam Squasher
DStain
Posts: 1,879
Registered: ‎08-26-2010

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.


philiptory wrote:

So, you're saying that Norton products are so unreliable that I need to run Norton Ghost first? Hmm...


No I am not saying that, what I am saying is get organized and manage your computer properly like most of us users do.

 

I can load some dodgy suppliers software that could cause a major crash and with using Ghost to backup my pc I can recover to a good working computer in a matter of minutes.

So just to remind you again, get organized just in case.

 

Deric

Symantec Employee
Skreddy
Posts: 138
Registered: ‎06-14-2012

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hello philiptropy,

 

Apologies that Norton Utilities has caused you problems. I just want to clarify some of the things written on your post. 

Firstly an answer to your statements:

 

"1. The deep defrag killed my Windows XP Virtual PC installation, which I need for running several key legacy applications. It used to load up just like that; now it demands a password, and I never set it up with a password, so I'm stuffed. That's going to take me half a day of lost business time to unsinstall and reinstall, then reinstall all my 32-bit apps. Thanks, Norton."

 

in regards to this issue, would it be possible to clarify what VM you are running? I would like to know what VM your are running so that I can possibly test the issue to see if I can reproduce the issue. As for Deep Defrag causing the issue, I don't see how running Defragment can cause the settings on your VM to change. Maybe it was another component of Norton Utilities. However at this moment I cannot be completely sure until you give me more information. 

 

"2. Even the scheduled daily Quick Scan trashes my FTP uploader every time. I run several web sites for clients, and it wipes the data file that holds all the FTP settings, every day. The Help Guide is next to useless - trust me, I'm a Technical Writer. I have to manually restore the FTP data file to get back on line, and then reconfigure all the operational settings manually."

 

In terms of FTP Settings, you are referring to, what FTP uploader are you using? Also what is the data file that holds the FTP Settings you are talking about and where is the file located? I should be able to help you troubleshoot this once I find what type of data NU is cleaning. This is most likely cleared by the Privacy that is scheduled to run, but the parameters can be set to ignore certain files to be cleaned. I will need more information

 

"3. There are several other irritations, like it wipes my Recently Used list in Word 2010, and others."

 

This too can also be ignored. 

If you go to Privacy Tab > Clear Your Third Party traces > untick 'Clean microsoft Word recent File List' this should no longer clean your recently used file lists in MS word (It can be done for other applications as well).

 

"Remember - there's no Technical Support."

 

There is Norton Support for Norton Utilities.   You're talking to one of them.

 

"I have now uninstalled it. I don't suppose there's any way to get a refund, and the down time is down the toilet.."

 

If you purchased your software in the last 30 days (It may be 60), you are eligible for a refund. Howevever, if you wish to keep uing NU16, I can help you use it to the best of it's potential since I know the software very well. 


Hope this helps clarify a few things to eveyrone there. Norton Utilities 16 is a fairly new program so there may be several in -field issues that were not covered in the testing however with your help as well as all the users, we would like to resolve all issues as much as possible.

 

Kind regards,

 

Skreddy :)

Contributor
philiptory
Posts: 17
Registered: ‎01-08-2011

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hello Skreddy,

Thanks for your reply.

 

Support: Thank you for finding my complaint. There seemed to be no way of contacting support, and I could find no forum for NU.

 

VM: My PC runs Windows 7 Professional version 6.1 (Build 7601: Service Pack 1), 64-bit. I downloaded the Microsoft XP virtual machine from the MS web site. I'm not sure how to define which VM it is, so here goes.

In Win7 Explorer I found the file "C:\Users\Philip\Virtual Machines\Windows XP Mode.vmcx". The install file appears to be "WindowsXPMode_en-us.exe", a self-extracting Cab file version 6.2.29.0, product version 6.2.0029.0. Original filename SFXCAB.EXE. 

When I start Virtual XP, the Windows Security screen appears. If I click on "Use another account" the screen changes to the lower picture. See See attached "Windows_security_1.pdf" attached. (Why the heck can't you accept .png files?!)

I never had these Windows security screens before running NU - it just loaded straight into Win XP.

Now I cannot get into XP at all because I never assigned any passwords.

 

FTP: I have used GlobalScape CuteFTP Pro for some years. This is version 8.3.4.007, released in 2009. I've been using it under Win 7 for a few months.

The FTP data and configuration settings file is "C:\Users\Philip\AppData\Roaming\GlobalSCAPE\CuteFTP Pro\8.0\sm.dat", normally showing at about 15 KB. After running a daily NU quick scan, it deletes this file. When I restart CuteFTP Pro, it creates an empty "sm.dat" file. I restored sm.dat from backup, but it was deleted on the next NU daily run.

 

Help Guide: It seems to be stripped down to the bare minimum and written by product specialists who cannot "step outside the box" and describe it to a new user. I regret that programmers usually make the worst tech authors - they know too much! ;o) Formerly I was a Software Product and QA Manager, and I have taught many programmers on my Technical Writing Course. Now a full-time tech author since 2000, my web at technical-writer(dot)co(dot)uk

My adage for software design and Help Guide design was, and still is, "DON'T MAKE ME GUESS!"  

You need to try to predict what might be in the user's mind when they want to use the Help guide, and predict the keywords they might enter.  For example, I couldn't find "exclude"... so that I could exclude certain file types.

 

I hope this helps you to make a start, and hope you can tell me how to get back into XP without uninstalling it, reinstalling it, and then reinstalling all my XP apps.

Best regards,

Philip