Other Norton Products

[andreash_utah]

If it works intermittently, then the Windows backups are likely taking control of the Symantec VSS Provider and using it for its own snapshots. If that's the case, disabling Windows backup, restarting the server, and then seeing if Ghost backups resume normally would prove this. I suspect this is what is happening.

With Ghost 15, do not use 2 VSS backup solutions on the same system unless the second backup software has the ability to  designate it to use the Microsoft VSS Provider rather than Symantec/Norton.

[jerryyyyy]

Let me try this for diagnostic purposes. I have to say I think it is something else because my wife's backups are working and she is also on both systems. Let me try it and will report back.

[jerryyyyy]

Hi, I turned off the Windows Home server backup and I still am having probelsm with this backup. Does not work automatically at all and is only 50% manual. Does not inspire confidence that the restore would actually work if needed. Ghost has been reinstalled. I am at a loss. This runs just fine on my wife's computer on the same system (another copy of Ghose obviously). ????????????

[andreash_utah]

An easy way to test if something is grabbing our VSS Provider is to run a manual backup immediately after a failure. This happens because when the first backup fails, that failure also resets the Symantec VSS Provider, allowing it to work the second time. When you say that the automatic fails, but the manual completes, I suspect this is the case. You may want to test this on your machine a bit. (This is actually a limitation of the Microsoft VSS framework that Ghost is built upon.)

As a side note, though it may work, Ghost 15 is not qualified with Windows Home Server, nor has it been tested with any server operating system. You may want to consider downloading a trial version of Symantec System Recovery 2011, which is constanly updated to comply with the latest Microsoft operating systems.

[jerryyyyy]

Thanks, since it always fails after the automatic attempts, it is hard to evaluate. Is there a log somewhere that might help? What is not clear is why this happens only on my machine, but not on my wife's, with the same server and same OS.

[jerryyyyy]

You appear to be right that it will work manually after a fail, but what could be hyjacking VSS? i have turned off the server backup.