Other Norton Products

[erik_carlstrom]

Try upgrading to version of Norton 360 and see if that improves matters.  You can download from the following link:

http://norton.com/n360

Since you have a valid subscription it will migrate your subscription over as well as your backup settings.  Keep in mind, that it is not advisable to use more than one firewall at a time.  The interaction between the two firewalls could be at the root of the problem.  Each product will hook into the TCP/IP stack based on how it's designed. 

[Jackonline1]

Hi Mel,

After following the 'Make a new user profile'-recommendation on the page you suggested, everything works again.

I could keep Norton 360 working, but without the transaction security, because that is what keeps MSN from logging in.

Maybe you know a solution to keep this part of the security working too, without interfering the logging of MSN?

Then the solution would be complete.

Many thanks to all of you who were concerned in this matter.

Regards,

Jack Biesmans

[Jackonline1]

Hi Erik,

I will do an upgrade in a few days when I know everything still works fine. Having the most up to date version is best.

Concerning the firewalls, both work together at this moment, but I will keep a close watch on this. Since the Watchguard is the main, I will have to close the Norton of course in case of conflicts.

I might configure it as a surplus of the Watchguard when possible, since my mailtraffic is on this pc as well as most of my internetbehaviour.

Thanks for your advice.

Regards,

Jack Biesmans

[Jackonline1]

Sorry to say so, but after 1 hour only working and not touching anything else than some Adobe products, the same problems occur again.

I have shut down the Norton firewall as I said in previous mail. Also transaction security is off, but no positive result.

I will now uninstall Norton 360 and if the problems are solved then, I will trash it.

I don't want to spend a second on this anymore. It cost me enough time and money.

Thanks for your help,

Regards,

Jack

[MelodicWynd]

interesrting that the new profile solved the problem in the short run then failed later. it raises concerns about the overall permissions/accounts for this system. that said, you might not ever notice them except for this, so i'm not sure if there are any further implications...

anyway, sorry to hear that it's not working again, Jack... very, very frustrating. i think erik is correct - two firewalls will not play well together and if WatchGuard is your fw of choice, you'll be better off without Norton anyway. i suspect V2 will not solve, but will be watching this thread hoping you have a favorable report.

mel 

[Jackonline1]

Hi Mel,

I contacted a computerdealer to solve the problem. Hopefully he won't tell me to reinstall Windows. I would be disastrous, but we will see. He can come to my place and have a look himself. He is mcse, so he should know a lot about it.

Watchguard has to be my first choice since it covers my total network and is the first device in front of the internet, while Norton only covers 1 pc. Although you seem to think this might be the problem, I am in doubt about this. Shutting down the Norton firewall or not, makes apparently no difference. I tried it more than once.

I will keep you informed. If it's something else I might consider to reinstall Norton after all.

Regards,

Jack Biesmans

[MelodicWynd]

hey Jack - i didn't realize that WatchGuard was an appliance (my bad) - given that, i don't believe that there should be any compatability problem (assuming no desktop component for WatchGuard). i had been thinking that two sw firewall software apps could definitely result in the kind of behavior you were seeing, but now i'm not so sure.

i'm curious about what problems you technician discovers.

mel