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Theoden
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Theoden
Posts: 1
Registered: 06-12-2009

Error 1316 with Symantec Technical Support Web Controls

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06-12-2009 05:45 PM - last edited on 06-15-2009 11:49 AM by Administrator

This is my first post.  I'm having a problem removing Symantec Technical Support Web Controls.  I couldn't remove it in Add/Remove Programs.  I keep getting

 

Error 1316. A newtork error occurred while attempting to read from the file.  E:\Windows\Installer\SymADataWeb[1].msi

 

Then:  A fatal error occurred.

 

I couldn't find the file to delete it manually.  The Norton Removal Tool didn't remove it.  What works?

 

[edit: renamed subject to better reflect the issue]

 

Message Edited by Tony_Weiss on 06-15-2009 02:49 PM
No man hasa good enough memory to be a successful liar. Abe Lincoln
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pore_vinod
Posts: 736
Registered: 07-08-2008

Re: Error 1316 with Symantec Technical Support Web Controls

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06-15-2009 03:49 PM

Download and install the Windows Installer Cleanup Utility. Its a free utility from Microsoft to remove the entry of a program from Add/Remove programs after a failed or corrupt installation. You can download it from the following link:

 

http://support.microsoft.com/kb/290301

 

--Vinod

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