Other Norton Products

[dickevans Super RootKit Eradicator]

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krothman wrote:

Here is some additional information.  If I delete the full backup job and recreate it, I can sucesfully backup C: drive to the F: Drive.  If I then run the exact same backup job again, it fails with the same error.

I also ran the chkdsk/r on the F: dirve and also the western digital data lifeguard disk check and both came back with no errors.

Any additional more additional ideas why my backup keeps failing.

thx.

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Hi, Just a couple of questions for my own information. How long between the time the successful backup completes and your attempt to do a new backup? Also, do you reboot between the two activities?

Thanks

[krothman]

Here is what I have tried:

Deleted backup job, create new backup, run backup immediately.  Runs without any issues.

A few hours after the successful backup, run same backup job again, it fails.  Reboot machine, restart backup, backup fails.

Run backup job manually again the next day, it fails.  Try running backup, using scheduler, starting the following morning, it fails.

Delete the backup job, recreate and run, it works, one time only.

[andreash_utah]

When the second backup failed, did it happen when you kicked the job immediately after the succesful backup? Also, do you / did you disconnect the USB Passport drive at all from your computer?

Try deleting the job, running it, then get the second run to fail again. If you can, send me the NortonGhost.log.txt file located at C:\Users\All Users\Symantec\Norton Ghost\Logs.

[krothman]

I have tried it immediatly after and sucessful backup and it failed and also as described previously, after reboot, a few hours, etc etc.  All combinations tried and failed.   I have also tried unplugging USB drive, pluggin it back in, trying a different port, etc etc.  All resulted in it failing.  I will post the log file later tonight.

[krothman]

Norton ghost log file is attached.

[andreash_utah]

Is this drive used for anything else, other than for backups? It appears to be an I/O issue with the drive. Ghost is attempting to create the backup, but can't because of an issue with that drive. If the drive is used for nothing else,  we can wipe the drive clean and create a new partition for the backups.

[krothman]

It is an external backup drive, it is used for backups only.

I will reformat the drive, with 2 partitions, a very small one (10 megs), and a large one, the rest of the 1 TB hard drive. 

I'll assign the F:\ drive to the 10 meg and g:\ drive to the large partition.

I'll use the large one for backups (g:\ drive)

I'll then delete the current backup job and recreate it, using the new large partition.  I'll let you know the results late tonight as I will need to run the job twice.  I know the backup will run fine the first time (as it always does when you create a new backup job), but has been failing on all subsequent runs of the backup

[andreash_utah]

Once the 1st backup completes, go into the the Ghost console, right-mouse click on the job, and choose 'Run Backup Now'. This will kick it off immediately.

[Brian_K]

krothman,

Why the 10 MB partition? Just curious.

[krothman]

I was instructed to create a new partition, and then use that new partition for backups.

I took that to mean, the drive should have 2 partitions, using one of them for the backup.

I randomly chose 10 megs for one of the partitions, I could have made it 1 meg.