Other Norton Products

[engibarian]

Hi guys

I am getting error :cannot determine protection after installing it i tried reinstall uninstall ... nothing works same message on the system.

How do i fix it????? 

[erik_carlstrom]

Could you provide what products you have installed?  What security software you do you have installed with Ghost?  Where do you see this message? 

[engibarian]

I troubleshoot this PC no security software AV/firewall ... it has sql desktop edition and office and other minor programs.

Nothing special what causes that error? how can i fix it  ?  

[engibarian]

one more thing when i attach usb drive and manually try to create backup schedule it dosent show C drive but it does show D drive (usb drive).  Basically cant see C even thought its running off C ... also no errors in event longs ghost or windows

[erik_carlstrom]

Never answered where you saw it so I will assume you are seeing the message within the "norton protection center" tab within the Ghost UI.  If that's the case, then what you are seeing isn't an error message.  It is merely that portion of the UI that looks for security software to be installed, which you have stated that you have none.  This will not go away until you install an AV program.  Newer versions of Ghost do not have this, so that would be the only way for you to not see this aside from installing an AV program. 

As to the other problem, I would need a little more details.  What OS do you have?  What is the file system on C:?  Could you provide a little more detail.

[engibarian]

Os: Windows 2000 SP4 latest updates installed (NTFS).

Error comes up when i Click on "Define New Backup"  After opening up UI  ... Run Ghost ... then clicking on Backup.

I installed Avast Antivirus on the system still get same error.  When i click "Defnine New Backup" from Backup option on UI, i get the error then everything is grayed out "Define a New Custom Backup" this is where if my USB drive is attached it sees that but dosent see C drive.  My C drive is sata 160 gigs in size, tried all types of USB drives from 80-500gigs it recognized them all as "D" drive and came up in ghost as option to protect it.  Just FYI when on UI when i click on COPY MY HARD DRIVE (ADVANCED) it dosent see C drive but it does see USB still even tried slave IDE/Sata sees those but not C drive.  What causes this??

[erik_carlstrom]

Ghost shouldn't prevent you from defining a backup without an AV installed.  Do you have a screenshot of the error? 

I apologies for my confusion.  Correct me if I'm wrong, but your C drive is a SATA drive 160 GB in size (single drive?).  Is this RAID?  If RAID, what level?  Hardware or Software RAID?  What's the controller your C drive is on? 

[engibarian]

Hi

C is sata drive 160 gigs single drive no raid on intel controller (its DELL SERVER SC420)

Screenshots include 3 one is with error other is demo of how it shows "D" drive but not C and third is screenshot of controller info. 

link to screenshots:

http://www.sendspace.com/file/c6ehrc 

http://fs04n2.sendspace.com/dl/3bf789e69e0fb4774585c9fab6d3537b/48877d255bfe74bd/c6ehrc/screenshots....

[erik_carlstrom]

It looks like Ghost is having trouble enumerating the drive.  Have you run LiveUpdate till there are no more updates?  Is there a reason why you are using Windows 2000 and not Xp or Vista? 

[engibarian]

It runs specialized programs that only work on 2000 Pro.  Is there a way to try and force it? like make entry using command prompt?

or copy settings of C drive backup from another pc see if it works?  

If not can you provide me with specific steps on how to fully remove Ghost and All its registry entries? maybe cleanup tool so hopefully after reinstall it will work? or maybe this error is dependant on some kind of registry access that ghost cant get?