Other Norton Products

[CeeJay]

I was trying to do the latest incremental backup when Ghost returns the error e0bb0191.  With that searched the web site and ran the help install file.  This changed my file attributes which were already set up.  Ran Ghost again still got the same error.   Turned off <make it easier for Google desktop> (can't remember the exact phrase) in the settings feature.  Still will not give an incremental backup.  But it will do a fresh one, when I go to explore the backup I get HRESULT E_FAIL.

Any help would be appreciated.  I have VISTA Ultimate and just dl'd SP1 (prior to the SP1, GHOST worked)

Thanks

Chris

[erik_carlstrom]

Could you post the complete error message?  With any Ghost error you will see 2, 3, or more messages with error codes.  What is your backup destination?  What is the destination type?  At what point does the error occur? 

[frederikrooms]

Indeed, I had the same error each time I wanted to start an incremental backup of my computer. I can't say the money is well spend on this moment! I need it because some very important stuff need to be updated. I pay, in comparison to some good freeware a lot of money for this program. And still, the bug is still not repaired , after 2 months

It's a shame these errors happen a lot with Norton ghosts (10,12 and 14 now). It has a nice skin and very usefull, everything as mentioned on the box. But I haven't run norton ghosts without 1 error a month. It gives me more problems to solve than simply reinstall my computer when it crashes!

I run a vista SP1 home premium edition, the error occurs each time when it wants to take an incremental backup. And my Lacie Neil Poulton drive has always G: as drive letter, my other Lacie portable for document backups has always the letter E:

The other backup programs have no problems at all but they aren't so 'good' as norton ghost.

thanks

Frederik

[4runner]

the thing that everyone has to remember is that "vista SP1 home premium edition" doesn't completely define what you have anymore....   that used to be a pretty good indication, but different manufactures do differnt things to the deployments so when and HP owner has "vista SP1 home premium edition" it may not have the same circumstances as the next guys Sony VIAO "vista SP1 home premium edition" or the guy after that that has Dell's "vista SP1 home premium edition".

and then when you start adding on to those systems with removable drives that add there own issues to the already different deployments...  thats why people have to come find forums like these to get help...

sorry i can't help with your specific problem, but i"m sure somebody will soon...  someone from symantec asked you for specific error codes... if you give him those i bet he will try and help you... 

[MannyHanny212]

I have a fresh install with Newegg supplied Vista Ultimate with SP1 and Ghost v14.0.0.24815 on a newly built generic machine and I am receiving the same error. I'm using native indexing, not Google.

[MannyHanny212]

Here are the gorey details:

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of Apps (D:\). Error E0BB0191: Search engine support cannot be enabled for this incremental image. Error EA3905ED: Required file attribute missing.
Details: 0xE0BB0191
Source: Norton Ghost

[erik_carlstrom]

Try running CHKDSK /F on destination and source drives.  More than likely file descriptors or some other attribute in the file system is mucking things up.

[kmrussell]

Has anyone ever resolved this issue - besides DISABLING the 'search feature' with backups?

This error doesn't show up on the initial 'base' backup - only when it does the 'incrementals'.

This has nothing to do with index entries on the hard drive - but rather a bug in Ghost 14 relating to how it's trying to interface with Google Desktop Search.

This bug had already been reported and resolved apparently via a patch by Symantec Support over on the 'Ghost Suite' (Enterprise Version) - so I'm not sure why it hasn't been fixed yet here?

See solution for 'Ghost Suite' Enterprise Version Here - (but still not fixed in Ghost 14 - Home and Home Office Version):

https://forums.symantec.com/syment/board/message?board.id=besr_general&message.id=53&query.id=337402...

I'm using the latest Ghost 14 Trial Edition - and ready to purchase if we can resolve this issue?

Ghost 14 (Trial) (Fully Updated - no more available updates):  14.0.3.28361

Here is my error: 

Error EC8F17B7: Cannot create recovery points for job: Russell01 Computer Backup. Error E0BB0191: Search engine support cannot be enabled for this incremental image. Error EA3905ED: Required file attribute missing.
Details: 0xE0BB0191
Source: Norton Ghost

Message Edited by kmrussell on 09-28-2008 08:43 PM

[erik_carlstrom]

I'm looking into this right now.

[kmrussell]

Thank you Eric.  Please let me know as soon as you can.

I think I have around 24-23 days left on my trial.  However I probably would still purchase - but would feel better if they could resolve this issue sometime soon.