Other Norton Products

[erik_carlstrom]

Are you saying that you cannot create an image at all?  Or only with google search enabled?

[Manz]

I might as well throw my hat in the ring.  My last incremental image was made on 11/19.  Since then I've installed iTunes, QuickTime, and Olympus CAMedia software.  I doubt they had anything to do with the problem, but who knows?  I also transferred a bunch of pictures from my old computer to this Vista Premium system since the last incremental backup.  Again, I doubt that this could have caused any trouble.  I've added no MS updates (except Defender definitions) since 11/17.  I do NOT yet have the November patches installed (I wait for others to get BSODs).

Tonight I got the dialog box whose details are:

-Search engine support cannot be enabled for this incremental image.

--Required file attribute missing.

Clicking OK reactivates the Progress and Performance window with "Error e0bb0191 running job: My Computer Backup." 

[erik_carlstrom]

Manz,

I'm told that you're specific variation is fixed by running LiveUpdate.  Could you run LiveUpdate?

[Manz]

Here's the result from LiveUpdate:

The following Symantec products and components are installed on your computer.

> LiveUpdate

> Norton Ghost

Initializing...

Connecting to liveupdate.symantecliveupdate.com...

Downloading catalog file (1 of 2), product up-to-date.

Downloading catalog file (2 of 2), product up-to-date.

All of the Symantec products installed on your computer are currently up-to-date. Remember to check for new updates frequently.

LiveUpdate session is complete.

I'm currently running 14.0.3.28361, which, according to an earlier post on this thread, is the latest.  Some posts indicated that there was a 14.1, but that was retracted.  So I'm still dead in the water.

[kmrussell]

erik:  Update for after the holidays.  Been running since we spoke last - but WITHOUT Google Search Engine Support.  For those that have this error, you must modify the backup job and disable the Google Search Engine Support.  You must then re-run a BASE (full not incremental) backup job ... which can then continue on with incrementals once ran successfully.

This temporarily fixes the problem - but leaves us without the feature of Google Search Engine Support which is supposed to be part of the product - and can really help in finding files on archived images.

Liveupdate will not update past 14.0.3.28361 - since as discussed, this is the current update of Ghost.  What irks me is, this has been reported for nearly 3-4+ months - with no ACTUAL response from Ghost Enginneers - who seem to want to delay this until the next release which is unacceptable - and have provided no actual solution.  If this is how 'support' is going to be, I may be trialing other software when my next 'upgrade' comes around if nothing is going to be done for those who helped invest in Norton and Ghost Development.  If this WERE to be fixed in a future release (and NOT fixed in this release), I believe we should be given a complimentary upgrade.

[Manz]

I just ran LiveUpdate to 14.0.4.30167 and still have the same problem.  Is Norton doing anything about this?

[erik_carlstrom]

We need to collect more information in order to determine the root cause here.  Please use the following document to collect this information:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090105115607EN

Send me a private message and I can provide my email address or an alternative location to upload the logs to.  Screenshots will be helpful as well.

[cloudancer]

Any progress on this?  I'm also seeing it.  This is on a _fresh_ install of Vista Ultimate with all the microsoft patches and ghost.  No other software except device drivers.  I will be installing other software so I don't expect it to stay fresh for long.  The only point is it should be trivial to reproduce my setup.

Ghost is a full copy with a new key and updated cleanly with LiveUpdate to the latest level.

-Greg

[erik_carlstrom]

I'm unable to reproduce even with the simplest of setups.  In my previous post I refer to using the SEAST tool.  If you reproduce the error, run that tool, and send me the logs it creates we can continue to work towards this.  If you are on Ghost 14.0.4 and still receiving this error we need that information in order to continue.  You can send me a private message once you have created the archive that SEAST creates and we can work on getting those logs.

[cloudancer]

Which logs would you like from SEAST?  Some of the info going on this machine is senstive so the minium logs would be better.  Is there any way to inspect them before transmital?

What case # should I be putting into the tool (it requires one to run).

-Greg

FYI, this is Vista64 which might affect recreation attempts.