10-25-2008 09:03 AM
I have Ghost 14 installed on a Vista Home Premium 64 bit edition. When I use LiveUpdate, it downloads an update to Ghost14 and attempts to install the update. Part way through, it fails with a Windows Installer fatal error:
Error 1706.No valid source could be found for product Norton Ghost. The Windows Installer cannot continue.
=== Logging stopped: 10/25/2008 11:47:25 ===
I have uninstalled Ghost and Norton 360 and completely re-installed, per recommendation from the Norton support, and this has not helped (just wasted a lot of time). I used the online Chat support, and the tech did a lot of things, with the end result that when my computer rebooted after he finished, it would no longer load login profiles and I could not log on to my machine. Fortunately, I knew how to do a safe boot and used a recovery point to restore my system to proper operation (though Norton 360 and Ghost 14 were now broken.
I uninstalled all Norton products, and reinstalled and updated Norton 360. Everything was fine. I installed Norton Ghost 14 and it worked fine. I ran the LiveUpdate again, and the same thing has happened again. I am very frustrated, as I believe there is a severe problem with this latest update, but can not get useful help from Norton support.
Does anyone on this forum have any recommendations?
11-09-2008 07:23 AM
Hi there. I believe I've had a similar problem for the past month or so. Although I do not have Norton 360 on my computer, Live Update was wreaking havok on both of my Vista Ultimate 64-bit computers, ultimately making Ghost unusable (or uninstalling it) on both machines.
Here's what I did: I uninstalled Ghost, ran the Norton Removal Tool (download from symantec.com), reinstalled Ghost 14, and then immediately ran a Live Update. This seems to have done the trick. I now have the up-to-date version of Ghost and it's running without issues. I would suggest that if this works for you, first make a fresh ghost of your hard drive, then attempt to reinstall Norton 360.
01-06-2009 07:31 PM
01-06-2009 07:34 PM