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Contributor
rhino
Posts: 10
Registered: ‎11-12-2011

Ghost 15.0 SRD will not work with my SATA 6.0 Gb/s WD VelociRaptor Drive

I just finished my Windows 7 Ultimate installation. Before I install any third-party programs I want to make an Image of my hard drive. I created a Norton Ghost 15 System Recovery Disk (SRD) to accomplish this task. The one thing that I had noticed about my new computer was that the BIOS does not recognize the Western Digital VelociRaptor SATA 6 Gb/s drive. I thought it was unusual, so I contacted the manufacturer and they said that although it was not recognized in the Bios it would be recognized by Windows 7. They were right. Their explanation was that their BIOS will only register the Intel controllers and not the Marvell SATA 6 Gb/s controllers.    

 

I went to run the System Recovery Disk and it failed. It had a couple of different error messages, so I contacted tech support. I explain to them what I was doing and eventually my call was forwarded to one of the engineers at Symantec. He told me that Norton Ghost 15 will not work with either SATA 6.0 GB/s or USB 3.0 because it uses WinPE 2.0 and that I would have to wait for the next version, meaning Norton Ghost 16 to have a resolution because that new version will be run under WinPE 3.0 or higher. He also stated that even if I loaded the Marvell drivers to the System Recovery Disk, it still would not work.

 

So that brings me to this point, is the combining of Ghost 15 System Recovery Disk (SRD) and WinPE 3.0 at this link below http://community.norton.com/t5/Other-Norton-Products/How-to-build-the-Ghost15-SRD-on-WinPE-3-0/m-p/2... a resolution to my problem?

 

Let me thank you in advance for your response.

Super Phishing Phryer
DaveH
Posts: 5,527
Registered: ‎01-06-2010

Re: Ghost 15.0 SRD will not work with my SATA 6.0 Gb/s WD VelociRaptor Drive

Are you saying it was your understanding that it will not work at all or that it just won't work at SATA 6.0 Gb/s speed.

 

I'm very confident you will find that if you load the Marvel 32bit Vista driver the recovery disk will work fine at 3.0 GB/s speed.

USB 3 will also work fine as USB 2.

 

Dave

Super Bot Obliterator
redk9258
Posts: 2,491
Registered: ‎02-22-2010

Re: Ghost 15.0 SRD will not work with my SATA 6.0 Gb/s WD VelociRaptor Drive

I agree with Dave. It may not work at full speed, but it should work. I have also read where some people were able to load USB 3.0 driver in WinPE and get it to work. I cannot remember where or what version of WinPE it was.

 

I tried building the Ghost SRD with the Windows 8 Preview Recovery Disc but I couldn't get it to work because it is missing some of the required packages. If they ever release the WAIK for Windows 8, I will try to build the SRD on that platform. That should have native USB 3.0 support. I'm not sure about the 6.0 GB/sec thing though.

Contributor
rhino
Posts: 10
Registered: ‎11-12-2011

Re: Ghost 15.0 SRD will not work with my SATA 6.0 Gb/s WD VelociRaptor Drive

Dave, thank you for responding.


Yes, it is my understanding that it will not work at all, that is of course assuming that my drive is still plugged in to the SATA 6.0 Gb/s Marvell controller. I'm sure my drive is backward compatible but I do not want to use it in the SATA II port, for obvious reasons. I guess I could try to plug the drive into a SATA II controller, run the SRD and then test a restore. Then re-plug the drive into the SATA III to operate my computer.


 

I did not try to load any Marvell drivers because the engineer said that it still would not ultimately work.

 

So, although I have the Marvell drivers and I'm running Windows 7 64-bit,  you would prefer that I load the Vista 32-bit Vista drivers?

 

I do not care at what speed the image works at as long as I can get an image and that it has the ability to be restored.

 

Thanks

Contributor
rhino
Posts: 10
Registered: ‎11-12-2011

Re: Ghost 15.0 SRD will not work with my SATA 6.0 Gb/s WD VelociRaptor Drive

redk9258, thanks for responding.

 

I just asked Dave why he recommended to use Vista 32 drivers vs Windows 7 64-bit or 32-bit drives.

 

I guess that is less time consuming that creating a SRD with WinPe 3.0.

 

The one question that I have is upon restore assuming the 32-bit drives are successful, is will those 32-bit drivers have an effect on how the drive functions. Would I then have to reload the Marvell drivers?    

Super Bot Obliterator
redk9258
Posts: 2,491
Registered: ‎02-22-2010

Re: Ghost 15.0 SRD will not work with my SATA 6.0 Gb/s WD VelociRaptor Drive

The 32-bit Vista drivers are only for the SRD (WinPE 2.1). They will have no effect on how Windows operates.

With the driver files (usually inf, cat, sys) and  somewhere that you can see from the SRD (Flashdrive, external HDD, etc), boot the SRD.

Click Utilities > Load a Driver. Browse for the inf file and click load.

 

Can you see the SATA 6GB/sec drive?

 

Note that you may need to extract the files from an exe file to be able to use them with the SRD.

Contributor
rhino
Posts: 10
Registered: ‎11-12-2011

Re: Ghost 15.0 SRD will not work with my SATA 6.0 Gb/s WD VelociRaptor Drive

[ Edited ]

redk9258, thank for your response.

 

I will try to load the 32-bit Vista drivers as per your instructions.

 

I'm a little confused as to what drivers you are referring to, are they SATA II controller drivers for the motherboard or are they SATA II drivers for the Hard Drive, or maybe something else? 

 

Can you please tell me where I can find them ?  I only have a Windows 7 CD.

 

Thanks

 

 

 

Super Bot Obliterator
redk9258
Posts: 2,491
Registered: ‎02-22-2010

Re: Ghost 15.0 SRD will not work with my SATA 6.0 Gb/s WD VelociRaptor Drive

What motherboard do you have? Does the manufacturer provide drivers?

Super Bot Obliterator
redk9258
Posts: 2,491
Registered: ‎02-22-2010

Re: Ghost 15.0 SRD will not work with my SATA 6.0 Gb/s WD VelociRaptor Drive

I found the attached driver at the ASUS site. I'm not 100% sure it's the one you need but you can try. Save the attachment as a zip file as we cannot attach them here for some reason.

 

Note there are two inf files that you should try to load then see if you can access the WD drive.

 

If this doesn't work, let us know the motherboard make / model.

Contributor
rhino
Posts: 10
Registered: ‎11-12-2011

Re: Ghost 15.0 SRD will not work with my SATA 6.0 Gb/s WD VelociRaptor Drive

[ Edited ]

It is an EVGA Classified3 motherboard.

 

The controller in question is a SATA  6.0 Gb/s Marvell controller and I do have the driver.

 

I was under the impression from the Symantec engineer, that even if I loaded it, it would still not work regardless, but, I'll will try it and let you know.

 

Thanks