Other Norton Products

[DaveH]

The .inf files are in a seperate folder inf.  Sometimes you can search the name of the .sys file and find the .inf.

But it may not do you any good, the recovery disk needs 32bit drivers.

When your in the device manager and checking the properties of the USB controller, click the driver tab and select "driver details".

What does it show as "provider" does it say Microsoft or Dell?

[DaveH]

That driver that Red posted a link to has 32bit drivers in it.

Get that download and extract it into a folder, it's really an archive, you can extract it with winrar or 7-zip.  (not sure about the zip program with windows).

Inside you see a folder called "files" inside of that there is a folder x86.

Try putting that x86 folder somwhere easy to get to, like the root of the C drive.

Then boot to the ghost disk and manually load that driver as a test.

There are 2 drivers, try the one "nusb3xhc.inf"  that sould be for a USB3 device, the other one appears to be for a hub.

[highspeedlane]

Okay, this is getting interesting, and I want to report that this appears *partially* solved and looks not to have anything to do with Ghost at all as much as my Dell.

The Ghost boot disk now recognizes the external HD...but only from the USB port on the right side of the laptop (???)

The Dell XPS I have has one port on the left, one on the back and one on the right. Because of the way the laptop is sitting, I tried the left side and the back. So when I plugged in the new USB 3.0 drive I was out of ports and used the right side and Ghost could see it. Then I plugged in my other USB 2.0 drive in that port and Ghost could see it also.

So I'm a little happy and a little apprehensive, since I know I can use that port to do a restore if I had to, but if anything ever happens to it I could be sunk.

I guess at some point I will try to contact Dell about this and see if it gets me anywhere. All three ports work fine through Windows...it's only when booting from media this appears to be happening.

I appreciate all the advice and will still try the above recommended solution for obtaining the 32 bit drivers to add to the boot CD to see if the other ports try to come up during a Ghost boot.

Not sure if anyone has heard of anything like this but it's certainly weird. Thanks again for all the help!

[redk9258]

I was having trouble getting it to download. Finally put the DIRECT LINK in and was able to download.  Like Dave says, you can open with 7-Zip or WinRar. Browse to R279435.exe\Files\x86\ and use the .inf files to make the custom SRD. I think I would just add both, since it is for your exact hardware.

When you create your Custom SRD, just let it create the ISO. Then burn with the Windows 7 utility or ImgBurn. Getting Ghost to do the burn can sometimes be troublesome.