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[Wiley_E_Coyote]

Hi All,

I'm having a problem with Ghost 15 on my 64 bit Win7 installation.  I just installed Ghost about a week ago & now it seems like something has gone wrong.  I do full drive backups, not files & folders.  Ghost has worked flawlessly this past week & has had no problem making incremental backups, until last night.  I haven't seem this problem posted in the past, but I can't believe that I'm the only one with it.

Anyway, I've attached the VproConsole Error log as well as the partinfo.txt.  In the VPro log it can't find the "root element", I've checked, it's where it belongs.

I'm running a dual boot system with WinXP.  C: is my Win7 install, D:\ is my XP install & S:\ is a system partition for the dual boot.  Drives I:\, J:\ & K:\ are my external back up drives.

TIA for your help!

[erik_carlstrom]

Unfortunately that log is not very helpful.  Do you see a specific error displayed?  If so, could you attach a screenshot?  At what point does the problem occur? 

[Wiley_E_Coyote]

The error would pop up when I tried to cancel a back up (after it sat a 1% for several hours.  SP1 made it even worse.

I thought that SP1 would help.  After a clean uninstall of Ghost, I reinstalled it & did a live update on reboot.  When I was prompted to reboot after in live update, the VPro Console wouldn't close & I had to force a shut down.

Now Ghost will not even start.  As soon as I try to start the program, I get the error message (see attached).  You'll have to rename the jpg file.  I have also attached the Error Log which is even less helpful than the 1st one.

This is very frustrating.  I have been a long time user of Ghost & really like the product, but if this doesn't get resolved soon, I'm going to have to find a back up program that works with 64 bit  Windows 7.

I forgot to mention earlier, & I don't know if this has any bearing on my problem, but I am also using the Norton Comcast  Security Suite.

[erik_carlstrom]

I was going to recommend a repair install, but running LiveUpdate and such should make that moot right now. 

Try the following:

Create a new user account with admin rights

Log into that account

In Start > Programs > Norton Ghost run the Security Config Tool

Make sure that user has Read and Full Control

Reboot and log back into the new account

See if the problem continues

If there's still a problem we'll need to use the SEAST tool to obtain more detailed information. 

[Wiley_E_Coyote]

Yeah, I already tried the repair before I posted the first time.

Anyway, I seems that creating the new user account has worked, for now.  When I originally installed Ghost 15, it worked flawlessly for about a week.  Then it quit, got corrupted, whatever.

So I will try using the new user account for awhile & see what happens.  I'd still like to know what happend that it won't run on my original user account.

[erik_carlstrom · Accepted solution]

Good to hear that it worked.  Likely a problem with your user's credentials.  Unfortunately I can't tell you how that occured.  A lot of permissions problems have unknown root causes.