Other Norton Products

[shank]

Ghost 15, Win 7 32 bit Professional. I've had Ghost running without issues forever. Past 2 days I get the error Norton Ghost VProConsole has stopped working. What I've done:

1) Uninstalled/Reinstalled Ghost with Norton uninstall Tool a few times, including manually deleting folders and registry settings.

2) Uninstalled and reinstalled .Net4

3) Searched this forum for tips. Seems most have 64 bit Win 7 but I haven't found any tips that make a difference.

4) I haven't installed or removed any programs lately. So it's not like a 3rd party software is causing an issue.

What am I missing?  

Thanks!

Details
    Data
        System.Collections.ListDictionaryInternal
    Inner Exception
        Root element is missing. (C:\Users\kevin.mahoney.jsk\AppData\Local\Symantec_Corporation\VProConsole.exe_Url_lpdc2k50jgmq1bxprss5e1wfkmvu5yvj\9.0.0.0\user.config)
    Message
        Configuration system failed to initialize
    Source
        System.Configuration
    Stack Trace
           at System.Configuration.ConfigurationManager.PrepareConfigSystem()
           at System.Configuration.Internal.ConfigurationManagerInternal.System.Configuration.Internal.IConfigurationManagerInternal.get_SupportsUserConfig()
           at System.Configuration.ClientSettingsStore.RevertToParent(String sectionName, Boolean isRoaming)
           at System.Configuration.LocalFileSettingsProvider.Reset(SettingsContext context)
           at System.Configuration.ApplicationSettingsBase.Reset()
           at Symantec.UI.UserSettings.get_BaseDialogWindowState()
           at Symantec.UI.Forms.PersistedSettingsForm.RestoreFormSettings(UserSettings userSettings)
           at Symantec.UI.Forms.PersistedSettingsForm.OnLoad(EventArgs e)
           at System.Windows.Forms.Form.OnCreateControl()
           at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
           at System.Windows.Forms.Control.CreateControl()
           at System.Windows.Forms.Control.WmShowWindow(Message& m)
           at System.Windows.Forms.Control.WndProc(Message& m)
           at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
           at System.Windows.Forms.ContainerControl.WndProc(Message& m)
           at System.Windows.Forms.Form.WmShowWindow(Message& m)
           at System.Windows.Forms.Form.WndProc(Message& m)
           at Symantec.VPro.VProConsole.MainForm.WndProc(Message& m)
           at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
           at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
           at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
           at System.Windows.Forms.SafeNativeMethods.ShowWindow(HandleRef hWnd, Int32 nCmdShow)
           at System.Windows.Forms.Control.SetVisibleCore(Boolean value)
           at System.Windows.Forms.Form.SetVisibleCore(Boolean value)
           at System.Windows.Forms.Control.set_Visible(Boolean value)
           at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
           at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
           at System.Windows.Forms.Application.Run(ApplicationContext context)
           at Symantec.VPro.VProConsole.MainForm.ShowForm(Form form)
           at Symantec.VPro.VProConsole.MainForm.RunCommandLine()
           at Symantec.VPro.VProConsole.MainForm.Run(String[] s_commandLineArgs)
           at Symantec.VPro.VProConsole.Program.Main(String[] args)
    Target Site
        PrepareConfigSystem
   

[andreash_utah]

Try to log in as someone else on your computer, such as the administrator. This will see if it has something to do with your profile.

Also, in the control panel, open PROGRAMS AND FEATURES, then click on TURN WINDOWS FEATURES ON OR OFF in the top left. Remove the check from .NET, reboot, and put the check back in as it was, and let .NET reinstall. 

[shank · Accepted solution]

I had tried that to no avail. However, I ended up calling Symantec Tech Support. I originally tried deleting user.config, but I failed to delete user.config under all user names on the computer. Deleting all of them and rebooting fixed me up again.

C:\Users\username\AppData\Local\Symantec_Corporation... user.config

thanks!