Other Norton Products

[misssappyjones]

Hi.  I am using the latest version of Norton Ghost 15, with my new HP that has Windows 7 Home bit 64 version. I can make a backup of my drive, and restore in Windows, but if I try to restore my image using the Symantec Recovery disc, the computer doesn't see my external drive.   After spending hours with Symantec and HP tech support, I finally tried to make a recovery disc and saw this message:"symantec Recovery disk can only use 32 bit drivers."  Does this mean that the program won't work in the 64 bit version of Windows 7 because I assume my USB port is a 64bit driver?  Any help would be appreciated.

[redk9258 · Accepted solution]

It works fine with 64-bit Windows. The RECOVERY ENVIRONMENT is based in Windows PE 32-bit. You need 32-bit Vista based drivers for the Recovery Environment.

Is this by chance a USB 3 drive?

If so, Win PE doesn't support USB 3. It should shift to USB 2. If not try a different USB port or try a USB 2 cable. I've read about 50/50 success getting USB 3 working in Win PE.

http://community.norton.com/t5/Other-Norton-Products/Ghost-v15-Cannot-produce-a-useful-SRD/m-p/39063...

http://community.norton.com/t5/Other-Norton-Products/USB-3-compatibility/m-p/427476#M33249

[misssappyjones]

Thank you.  I will try that.  I tried two of my four usb hubs, but will look at manual to find the usb 2.0. 

[redk9258]

I wouldn't use a hub. Plug the USB drive directly to the PC.

[misssappyjones]

Thank you for your responses.  I found the port that was a dedicated usb 2.0 on my computer, and voila, I can now see my recovery sets when I try to recover my computer from the Symantec Recovery Disc.  Wish I had asked the "Community" before I spent 3 hours with Symantec.  I so appreciate the help!