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Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Ghost 15 on Win 7 64 bit --VProConsole issue .

Zoltan,

 

Try registring VProAuto.dll.  This will be in the following location:

 

C:\Program Files (x86)\Common Files\Symantec Shared\VProRecovery\VProAuto.dll

 

Use the regsvr32 command.

 

From the run box or command prompt:

 

regsvr32 "C:\Program Files (x86)\Common Files\Symantec Shared\VProRecovery\VProAuto.dll"

 

Double check your path though. 

 

Erik
Product Manager
Symantec Corporation
Contributor
ZoltanGZ
Posts: 41
Registered: ‎08-04-2010

Re: Ghost 15 on Win 7 64 bit --VProConsole issue .

Erik,

 

I had Ghost 14 on my old XP PC .. but talking with Norton tech support they told me before I even installed in Win 7 64 bit that only Ghost 15 was compatible with it . So I did not even attempt to put on the NG14 on the new system, and they offered me a discounted upgrade to NG15..

 

Zoltan

Contributor
ZoltanGZ
Posts: 41
Registered: ‎08-04-2010

Re: Ghost 15 on Win 7 64 bit --VProConsole issue .

"regsvr32 "C:\Program Files (x86)\Common Files\Symantec Shared\VProRecovery\VProAuto.dll"  The RESULTS !

 

7301i0E2A01DCFD19B973

Contributor
ZoltanGZ
Posts: 41
Registered: ‎08-04-2010

Re: Ghost 15 on Win 7 64 bit --VProConsole issue .

DllRegisterServer in COM failed.
Return code was: 0x80070005


Symptom:

When attempting to register a COM object (e.g. Active-X component or OCX) with ‘Regsvr32’, i.e.:

regsvr32 COM

it fails with a message box displaying:

DllRegisterServer in COM failed.
Return code was: 0x80070005

Where ‘COM’ is the name of the COM object file.

Cause:

The error value ‘0x80070005’ means ‘Access Denied’.

This means that an attempt has been made to update part of the registry that you do not have permissions to update. There are many parts of the registry that can be read but not updated (except by ‘system’ or the local administrator).

Possibly Remedies:

  • Check that you have local administration rights.
  • If you are a local administrator (i.e. a member of the ‘Administrators’ group on the workstation) then most likely someone or some application has modified (intentionally or unintentionally) the permissions on one or more registry keys and that this is preventing access. (Alternately, it may be that the key that is failing is one that normally only ‘system’ can update.) To identify which registry key is causing the problem use Regmon (a freeware tool published by System Internals). Use Regmon to capture all registry access when regsvr32 is run. If an ‘OpenKey’ request fails with ‘Access Denied’ (which is listed by Regmon as ‘ACCDENIED’) then run regedt32 and check the permissions on that registry key. If necessary change the permissions on the key to grant local Administrators ‘Full Control’. They try registering the COM object again. The only times I have encountered this problem it affected more than one key, so be prepared to repeat this process.
Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Ghost 15 on Win 7 64 bit --VProConsole issue .

It looks like we have a potential chain of errors.  The first error we need to address is the Symantec.Protector error.  The ECB000006 error means that a COM error occured with the -2147221005.  This means that a DLL did not register properly which you confirmed with the regsvr32 step.  What we need to do next is try steps similar to what PapauZ recommended.  Instead of starting with the main hive, right click and check permissions for HKEY_CLASSES_ROOT\Symantec.ProtectorAuto and HKEY_CLASS_ROOT\Symantec.ProtectorAuto.1 keys only.  Make sure you only give read and full control to the System and Administrators permissions accounts.  If you see your user, it should have read permissions.  Follow the same "Replace all child object permissions with inheritable permissions from this object" step.  Reboot, and then try the register command again.  Let me know what happens.  You may have to search the registry for Symantec.ProtectorAuto and update permissions for each entry you find. 

 

Erik
Product Manager
Symantec Corporation
Contributor
ZoltanGZ
Posts: 41
Registered: ‎08-04-2010

Re: Ghost 15 on Win 7 64 bit --VProConsole issue .

Does this mean anything to you, Erik ??

 

2:37:45.1148678 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\ASP.NET_64\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1154581 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\ASP.NET_64_2.0.50727\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1160388 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\aspnet_state\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1174482 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\BITS\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1219258 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\ESENT\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1276008 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\Lsa\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1301470 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\MSDTC\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1307285 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\MSDTC Bridge 3.0.0.0\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1313184 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\MSDTC Bridge 4.0.0.0\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1325514 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\MSSCNTRS\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1329099 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\MSSQL$SONY_MEDIAMGR2\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1368369 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\PerfDisk\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1371998 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\PerfNet\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1374803 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\PerfOS\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1377787 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\PerfProc\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1405607 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\rdyboost\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1408969 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\RemoteAccess\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1431311 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\ServiceModelEndpoint 3.0.0.0\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1437089 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\ServiceModelOperation 3.0.0.0\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1444099 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\ServiceModelService 3.0.0.0\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1459886 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\SMSvcHost 3.0.0.0\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1465547 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\SMSvcHost 4.0.0.0\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1473433 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\Spooler\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1497656 PM regsvr32.exe 6828 RegOpenKey HKLM\System\CurrentControlSet\services\TapiSrv\Performance ACCESS DENIED Desired Access: Read/Write
2:37:45.1503933

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Ghost 15 on Win 7 64 bit --VProConsole issue .

[ Edited ]

Yes it does.  It tells me your account doesn't have the rights on any of those keys.  If you follow the steps outlined previously on the following key:

HKLM\System\Curren​tControlSet\services\

As well as the Symantec.ProtectorAuto keys, reboot, and then try registring again that might work. 

 

Another thing you could try is creating a second Administrator account (make sure you give it a password) and try an uninstall/reinstall in that account. 

Erik
Product Manager
Symantec Corporation
Contributor
ZoltanGZ
Posts: 41
Registered: ‎08-04-2010

Re: Ghost 15 on Win 7 64 bit --VProConsole issue .

7305iFC62DF3F2C1BE92A7303iA3834B2DB4C9DEA1

Contributor
ZoltanGZ
Posts: 41
Registered: ‎08-04-2010

Re: Ghost 15 on Win 7 64 bit --VProConsole issue .

In spite of the two images in the previous post, I was able to set OWNER for Administrators .. and then the rest of the pages fell in place for both Protector keys .. but I had to do the same thing for each SUBKEY of which there were 3 total ..

 

Booted up .. and GHOST ICON now shows green checkmark, with all Menus availabe .. no more COM error ...

 

But .. what do I do about those "HKLM\System\Curren​tControlSet\services"  ACCESS DENIED errors ... I found some references in the registry about HKLM .. but NO KEY to allow permissions for ...

 

Also I tried that DLL command in the RUN window .. still the same error .. although now Ghost seems to show all the right parameters at least for now.  There is a "tone" like a little thumping or beating sound shortly after bootup, which it was giving me when the NG icon tray still had a line across it and had the COM error .. then when it finally connected and the line disappeared the repetative tone (one every maybe 5-6 seconds) finally ceased .. and so it does now .. what do you venture the problem still is with that .. could it be with the ACCESS DENIED issue still??   But where do I find how to grant it ACCESS ??

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Ghost 15 on Win 7 64 bit --VProConsole issue .

The question would be where did you find that log?  In the registry HKLM is short for HKEY_LOCAL_MACHINE.  So, the path would be HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\....

 

The ding means that regsvr32 cannot register the dll.  I was hoping that Ghost would correctly register itself, but based on the problems you'd been having I didn't want to assume that would happen. 

 

I'm glad we were able to resolve your Ghost issue. 

Erik
Product Manager
Symantec Corporation