Re: Ghost 15 will no longer recognize internal backup drive (it used to)

Brian_K · ‎04-19-2009

spudz3,

Forget the registry edit. I was thinking of something else.

I have an idea that might work. How much Free Space is in your H: drive? How large is a typical .v2i?

spudz3 · ‎04-25-2012

.v2i is 620 G. I have about 359 G remaining. I also have a 1 TB external drive on order that should arrive soon. What's your plan?

Brian_K · ‎04-19-2009

I think there is "something wrong" with that partition on the second HD. Can you temporarily copy files off the second HD until you have 1000 GB of Free Space. You can temporarily copy the files to the C: drive if there is space. Then resize the partition 800 GB smaller and create a primary partition in the unallocated space. Copy your 620 GB .v2i into the new partition. Boot from the Ghost CD. Can you see the .v2i in the new partition?

Need any advice on resizing?

spudz3 · ‎04-25-2012

Not enough space on C drive to do this. But I just got a 1 TB external drive. I can copy the backup files from the internal backup drive to the new external drive. This will leave the internal drive free for repartitioning.

After I copy, is there a way for me to erase the partitioning as well? I'm afraid I will need some assistance on partitioning as I've never done it. Thanks!

Brian_K · ‎04-19-2009

OK. You have a new external HD then move everything from the second HD to the external HD. We'll delete the partition on the second HD and create another partition.

Go to Disk Management. Right click in the H: drive rectangle and click Delete Partition. Now the Disk will be all Unallocated. Right click in the unallocated space and click New Partition. Run through the wizard and create a Primary NTFS partition. Copy one of your .v2i files into this partition. Boot from the Ghost CD and see if the .v2i is visible. If not we'll change the Disk Signature.

Brian_K · ‎04-19-2009

spudz3,

Any feedback for us?

spudz3 · ‎04-25-2012

I was called out of town for a few days, so I'm not fully caught up yet. I installed the new external drive, and copied 620G via USB to the new external drive. Boy is USB 2.0 slow! Tonight I will delete old partition, and create a new partition. But I want to do a surface scan before I copy anything to the new partition. I know the internal backup drive has 8K in a bad cluster. I don't think this could play a role, but who knows? I will give a full report on Thursday. Thanks!

spudz3 · ‎04-25-2012

Well, here's the latest. I deleted the partitions on the old internal backup drive, and created a new partition. Copied the v2i over. Created a new SRD, and booted from the new SRD. Still cannot see the old internal backup hard drive. But I can see the new external hard drive that I just bought. I see the OS drive, the eternal backup, all the DVD drives - everything but the internal backup (H) drive.

I thought it might be the controller driver for the H drive. So I checked, but the OS drive (C) uses the same drivers as the internal backup (H) drive. So if it were the driver, I think I wouldn't be able to see C or H. They are identical drives (Western digital 1TB SATA). Do you agree it can't be the drivers?

Someone else on the forum had the identical problem, but he was running windows 7. He was able to solve it by adding a file called nvstr.inf to the SRD. I guess that file tells Symantec what drivers it needs? Unfortunately, XP has no such file. I found 3000 inf files, but none with that name. Does XP have an equivalent to this file?

Details on how the Win 7 guy fixed the problem are below. This problem is a real challenge!!!

http://community.norton.com/t5/Other-Norton-Products/Help-Ghost-15-SRD-cannot-find-my-harddisk-and-r...

spudz3 · ‎04-25-2012

Hi Dave,

You solved this problem in another posting at

http://community.norton.com/t5/Other-Norton-Products/Help-Ghost-15-SRD-cannot-find-my-harddisk-and-r...

This fellow was using WINDOWS 7, and the key was to include a file called nvstr.inf in the SRD. That allowed the SRD to recognize the backup internal disk, and it worked.

I am running XP, and I have no files with that name. I have 3000 INF files, but none called nvstr.inf. Is there an equivalent file for XP?