Other Norton Products

[Bitbob]

Well it turns out things weren't quit as solved as I thought. When I attempted to replicate my success with ghost accessing  the Synology NAS to link the backup files to ghost for recovery it failed in the- map network drive- wizard to find the Synology NAS again. After trying several/many times to replicate my earlier success I came up with only a 10 percent completion rate. The following is a description of the problem in Ghost used to open a Synology trouble ticket:

I am setting this
unit up for a Client that will be running it with GHOST 15 for backup. In
building and testing it I have run into problems when testing the disaster
recovery boot cd from Norton. While the Norton disk boots properly when I try
to access the synology NAS to map the Norton backup files It [a 1511+] and another 1010+
hooked up to the system do not respond consistently and fail to be recognized
90% of the time when trying to link the backup data. They can be pinged at
their IP addresses on the peer to peer network and can be pinged by their server
names [as tested in Ghost] but when mapping is attempted in the Microsoft mapping wizard it states
that the server name can not be found; the UNC is stated thus \\IP
[address of Synology]\share(server name of Synology). Occasionally [30%] when this is OKed the
Password dialouge comes up and the name is entered in the formatt Server\name
and the password is filled in but again when the ok is hit the wizard returns
the server name not found error. 10% of the time the exact same input will work
and it will link to the 1511+ and allow recovery. I
can't provide it "as is" with this kind of inconsistent response to the Microsoft
Network Wizard. If you have no idea how to resolve this issue I wiil have to
look for another hardware or software product.

As you can see I am between a rock and a hard place. Any Ideas?  Thanx again for you help earlier......

[Brian_K]

Bitbob,

I wrote these generic instructions. I gather \\IPAddress\share works better with a NAS.

Boot from Ghost 15 CD
click on the time and adjust zone
click Network
Start my Networking Services
Map a Network Drive
accept Z:
don't click Browse
type in your \\remotecomputername\share  (the folder must have been previously Shared)
((Can use \\IP address instead of \\remotecomputername. Can use \D$ instead of \share)
username and password
You will see this error  ("A specified login session does not exist. It may already have been terminated." )
click OK and then click Connect using a different username and password. Then enter your same username and password
you should see Successfully mapped network drive
((If you want to create more mapped network drives you won't be asked for username/password again))
on main screen click Recover
Recover My Computer
you will probably get a message about no recovery points
in the View by.. select Filename
click Browse
double click Computer
scroll down to Network location
double click Z:
etc

You will note your username and password must be entered twice. This happens with all Vista based CDs. The bug doesn't exist with Win7 based CDs.

[DaveH]

It should be in the format of \\Server\Share

It looks like your trying Server\Server

The IP address can be used in place of the Server but the Share needs to be the name of the volume or folder being shared, not the "(server name of Synology)".

Try following Brian's post here:

http://community.norton.com/t5/Other-Norton-Products/Ghost-v-14-recovery-disk-doesn-t-see-backup-on-...

[Brian_K]

Dave, we must be psychic.

[DaveH]

---

Brian_K wrote:

Dave, we must be psychic.

---

That must be it.

I would have said "great minds think a like" but my mind is lacking yours.

It took me a while to find one of your posts, it's clearly the best instructions.

I have always been curious about the second step "click on the time and adjust zone"

I have never seen that and always wondered if it was because I'm using a US  disk and it can somehow tell I'm in a US time zone?

Dave

[redk9258]

---

DaveH wrote:

I have always been curious about the second step "click on the time and adjust zone"

I have never seen that and always wondered if it was because I'm using a US  disk and it can somehow tell I'm in a US time zone?

Dave

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I think you might live in the default timezone. If you make a custom SRD, you can specify the timezone. Too bad the SRD doesn't try to read the setting from the Windows registry. That would be Ghostly.

[Brian_K]

I put it in for completeness. I never do it.

I'm sure your CD is the same as mine. I just noticed my Time Zone information is correct. Maybe it was earlier Ghosts where you had to select the correct Time Zone.

Edit... Red is probably correct. It's a custom CD.

[redk9258]

The standard SRD always has the wrong timezone for me. It is 2 hours behind. I think the default for US is Pacific Time. I'm in Central Time. My custom SRD has the correct time. I guess the only difference it would make is the time would be incorrect if you write files... like running a Cold Backup.

[DaveH]

---

redk9258 wrote:

I think you might live in the default timezone. If you make a custom SRD, you can specify the timezone. Too bad the SRD doesn't try to read the setting from the Windows registry. That would be Ghostly.

---

OK, but how would it know that?

It's not reading the registry because it's the same behavior as if I had no hard drive or an empty one.

If I boot the recovery disk, the only thing it could possibly read is the time set in the system BIOS.

How would it possibly know if that time was correct or what time zone I am in?

It hasn't even started the network yet so it can't be checking a time server or tracing my origin though my IP address.

Dave

[redk9258]

Do you live in the Pacific Timezone? I believe that is the standard setting on the SRD. Maybe because it is based on Windows PE and Microsoft is in Washington?