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Visitor
Reed
Posts: 8
Registered: ‎09-15-2008

Ghosterr.txt

I'm trying to 'Clone' to a USB 2 external drive.

As soon as the computer enters PC DOS I receive the error:   Ghosterr.txt  Abort 3600.

Nothing in the Norton 'Help" file is clear on this problem.

Does anyone have a direction I can go to solve this?

Thanks 

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Ghosterr.txt

This means that Ghost does not have access to the destination.  A couple questions:

How many USB devices do you have connected?  PC DOS has problems when you use more than one.

Why are you trying to clone instead of an image to the USB drive? 

 

 

Erik
Product Manager
Symantec Corporation
Visitor
Reed
Posts: 8
Registered: ‎09-15-2008

Re: Ghosterr.txt

I thought Clone is what I wanted to do.

I've tried Clone alone with no other USB and then with the mouse attached.

Do you thing I should try Image instead of Clone for and exact duplicate of the source drive?

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Ghosterr.txt

Yes.  I would image as opposed to clone since the destination is a USB drive.  An image is an exact duplicate.  It's just compressed into a single image file that you can use to restore.

 

 

Erik
Product Manager
Symantec Corporation
Visitor
Reed
Posts: 8
Registered: ‎09-15-2008

Re: Ghosterr.txt

Followed directions to the letter.  Still get Ghosterr.txt Error - Failure

 

I tried it USB 2 and USB 1.1

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Ghosterr.txt

What version of Ghost are you using (full version information)?  What Operating System?  What controllers are you using for your hard drive(s)?

 

 

Erik
Product Manager
Symantec Corporation
Visitor
Reed
Posts: 8
Registered: ‎09-15-2008

Re: Ghosterr.txt

[ Edited ]

I have Ghost 2003 Full Version.

Windows XP Home

No controllers other than accessing the external drive from 'explorer'. 

NTSP or whatever that accronym is for Drive types 

Message Edited by Reed on 09-19-2008 06:28 PM
Message Edited by Reed on 09-19-2008 06:28 PM
Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Ghosterr.txt

The full version would be 2003.x.x.x.  If you right click ghost32.exe and check properties you can get it from there.  When I say controllers I mean what controllers are on your motherboard.  Is your Hard Drive SCSI, IDE, SATA, ATA, SATA2, etc?  Is there some reason you are using Ghost 2003 and not one of the newer versions of Ghost? 

Erik
Product Manager
Symantec Corporation
Visitor
Reed
Posts: 8
Registered: ‎09-15-2008

Re: Ghosterr.txt

[ Edited ]

Program Version 2003.775

 

Ghost 2003  has worked great for years.  Why buy a new one?

 

The hard drive is IDE ATA/ATAPI  Controllers

 

 

Operating System   System Model Windows XP Home Edition Service Pack 2 (build 2600)   Midern sag168168 D40EV/D47EV Rev. A1 Processor a   Main Circuit Board b 3.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
  Board: Clevo, Co. D40EV/D47EV SS78B
BIOS: Phoenix 4.06 10/27/04
Drives   Memory Modules c,d 60.00 Gigabytes Usable Hard Drive Capacity
29.35 Gigabytes Hard Drive Free Space

_NEC DVD+-RW ND-6500A [CD-ROM drive]

GENERIC USB Storage-CFC USB Device [Hard drive] -- drive 2
GENERIC USB Storage-MMC USB Device [Hard drive] -- drive 3
GENERIC USB Storage-MSC USB Device [Hard drive] -- drive 4
GENERIC USB Storage-SMC USB Device [Hard drive] -- drive 1
TOSHIBA MK6026GAX [Hard drive] (60.01 GB) -- drive 0, s/n Y4161852S, rev PA202G, SMART Status: Healthy
USB 2.0 Storage Device USB Device [Hard drive] (80.02 GB) -- drive 6
  510 Megabytes Installed Memory

Slot 'DIMM1' is Empty
Slot 'DIMM2' has 512 MB
Slot 'DIMM3' is Empty
  Local Drive Volumes          c: (on drive 0) 60.00 GB 29.35 GB free                 

 

 Hope this helps!

Message Edited by Reed on 09-19-2008 07:15 PM
Message Edited by Reed on 09-19-2008 07:20 PM
Symantec Employee
Kreg
Posts: 10
Registered: ‎04-25-2008

Re: Ghosterr.txt

Howdy,  One thing to keep in mind here is that the last update to Ghost 2003 was nearly 6 years ago. Hardware has changed a great deal since then so I am not surprised you are having issues. The version you are running (775) is the first release build of 2003. The last build release of Ghost 2003 was 793.  The 3600 error series was/is a very difficult issue to over come. It usually involves multiple USB devices connected to the system that triggers this error condition.  As mentioned earlier in the thread cloning to a USB hard drive is not recommended, image creation is the correct option.  I would suggest removing all USB devices from the system including printers, keyboard and mouse (use PS2) except the USB target drive, and try the operation again. Another option would be to create a Ghost boot disk, this however requires the system to have a floppy drive (not that common these days). Boot the system from the floppy and create the image. Again all USB devices should be removed from the system except the USB target drive.  USB drive enclosures were also known to cause problems, I do not recommend the use of these with Ghost 2003.  Best regards,

 

  

 

 

Kreg
Sr. Technical Account Mgr
Symantec Corp.