04-21-2008 07:06 PM - edited 04-22-2008 08:49 AM
I'm trying to assist a friend in the removal of the GoBack software.
Unfortunately, during the install, they apparently set a password and now they don't remember what it was.
All efforts to this end have failed, since we don't know the password.
Is there a way of removing the partition that GoBack is installed into and still leave the boot partition in place?
Solved! Go to Solution.
04-22-2008 08:43 AM - edited 04-22-2008 08:44 AM
The password is something that the user would set to password protect GoBack. There is no default password (sometimes people will accidentally set it to blank, and you might try that). Have you tried creating a boot disk and running gb_prog.exe? I created an ISO a couple years ago that you can use to create a bootable CD that will automatically unhook GoBack from the MBR. You can access through the following knowledge base document:
06-15-2008 07:18 PM
Erik, I have a somewhat similar problem, but different situation.
I totally disassembled an old PC who's primary C drive was protected by GoBack--BEFORE I pulled the data from the drive of course.
So now I have the drive in an external enclosure, with no hope of ever re-assembling the old PC, but still want the data from it.
Will this ISO image work on an external USB-enclosed drive (that currently shows up as an unmountable generic USB drive), or only on an internal drive? Is there an option to select which drive you want to remove GoBack from?
If not, what are my options? It's an IDE drive and my new computer is NOT IDE...
I don't want to bother with all this if it won't work... Thanks!
06-16-2008 11:15 AM
Unfortunately this has only been tested when the drive is internal. The formula for resolving it is the following:
Boot to DOS
A copy of gb_prog.exe (which can be copied from any version of GoBack installation media)
The drive protected by GoBack must be accessible while in DOS
You can try with the ISO, or build your own DOS boot disk. Other options would be to manually modify the partition table, but that is much more difficult.
06-16-2008 11:53 AM
Thanks very much for the quick turnaround on this follow-up question, Erik--great service! I'll give this a shot tonight.
Just in case, are there instructions on how to modify the partition table -- what exactly to change?
06-16-2008 07:24 PM
FYI, my computer had trouble loading the CD drivers in that ISO image, and thus never got around to removing anything.
BUT, the boot manager of my computer recognized the drive and allowed me to boot from it. It was a little wonky, and rebooted/crashed a couple times, but I got GoBack to recognize that it wasn't loading properly, and offer the option to remove GoBack, which I did.
Upon rebooting, the drive showed up, and I'm pulling data from it now! Problem averted! :-)