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Visitor
kmurdock
Posts: 2
Registered: ‎06-19-2012

Having trouble viewing video online after defraging with norton utilities

This is the second time I have had problems after doing this. The first time I took my laptop in to find out what was wrong and they said there was a problem with norton utilitiess so they uninstalled it and it worked fine afterwards. I reinstalled utilities but my laptop was still slow so I defraged and optimized with utilities again thinking all was well and I have the same problem again. I uninstalled utilities myself to see if that would do it but it didn't.

Visitor
kmurdock
Posts: 2
Registered: ‎06-19-2012

Re: Having trouble viewing video online after defraging with norton utilities

Am I in the right forum? Any suggestions would be helpful.Thanks

dickevans
Posts: 9,196
Registered: ‎04-08-2008

Re: Having trouble viewing video online after defraging with norton utilities


kmurdock wrote:

Am I in the right forum? Any suggestions would be helpful.Thanks


Welcome,

You're in the right forum, just haven't met the right volunteer. Hang in and hang on he/she will be along in a while.:smileywink:

Thanks

Dick
Win7x64 SP1 current NIS V20
Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Having trouble viewing video online after defraging with norton utilities

Could you provide a few more details?  

 

What version of Windows is this?  

32 or 64 bit?

What version of NU (full version information) do you have?

Could you list what scans you ran?

What is the size of your HDD?  How much space is free?  

 

 

Erik
Product Manager
Symantec Corporation