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Regular Contributor
JoeScalia
Posts: 48
Registered: ‎07-22-2012

Re: Help, Comp will not boot after useing Norton Power Eraser

Hey Quads I was wondering if could tell me a bit more about these virus' while we work on this.

Also is it safe to work with my infected pc, like logging into emails, and is it going to infect the flash drive I used before?

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Help, Comp will not boot after useing Norton Power Eraser

OK,

 

You can use Safe Mode with networking to do emails and the internet.

 

Use Safe Mode and log into the Admin account,  with that account create a new account and give it full admin rights.

 

Quads

Regular Contributor
JoeScalia
Posts: 48
Registered: ‎07-22-2012

Re: Help, Comp will not boot after useing Norton Power Eraser

Ok I made the new account, we will be working with the new one while fixing, and should i use the new admin or old admin to surf the web?

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Help, Comp will not boot after useing Norton Power Eraser

Have no account password.

 

Now, logon to that account in Normal Mode, it will look a little bare, and then setup networks so you can get to the internet.

 

Quads

Regular Contributor
JoeScalia
Posts: 48
Registered: ‎07-22-2012

Re: Help, Comp will not boot after useing Norton Power Eraser

[ Edited ]

Done, yes its very bare, and norton is still here, I am online but when seting up IE9 should I use the recommened security and comatibilty settings?

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Help, Comp will not boot after useing Norton Power Eraser

Combatibility

 

Quads

Regular Contributor
JoeScalia
Posts: 48
Registered: ‎07-22-2012

Re: Help, Comp will not boot after useing Norton Power Eraser

done, what is next?

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Help, Comp will not boot after useing Norton Power Eraser

See this post http://community.norton.com/t5/Norton-360/NIS-360-has-wrecked-my-laptop/m-p/740360#M73527

 

To have the program correctly reset things like permissions

 

Quads

Regular Contributor
JoeScalia
Posts: 48
Registered: ‎07-22-2012

Re: Help, Comp will not boot after useing Norton Power Eraser

[ Edited ]

Just to be clear you want me to do everything on that post, they way he has it written, skiping step 1 and all that?

 

I'll start after you post

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Help, Comp will not boot after useing Norton Power Eraser

I am going to download the latest version to see if any major changes

 

Quads