Other Norton Products

[JoeScalia]

When you say main instructions, do you mean the same as the frist time we tried this? The post is on page 3

[Quads]

Just this

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix

• Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)
  
  
• Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
• Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator" (if an option)

• If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
• When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

• If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
• If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
• If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

[JoeScalia]

This time it worked. I dont think there were any problems, but

steps 48-50 went very slow

when it was deleting the folder, my comp rebooted itself without asking me

But it made its log, and here it is

[Quads]

At least we fixed that problem

On with step 4. (a)

Please read carefully and Slowly

 Please scan with ESET next 

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
• Click the  button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on  to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the  icon on your desktop.
• Check 
• Click the  button.
• Accept any security warnings from your browser.
• Under scan settings, check  and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• Attach the resulting log in your next reply

If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

Quads

[JoeScalia]

I ran the scan and it found 25 items, however the results weren't showing in log.txt. so I exported them to a txt file.

I have them saved if you need another format

[Quads]

Now log in to the original account we had trouble with to be able to get combofix to run  , In Normal Mode

Step 4. (b)

Download OTL http://www.bleepingcomputer.com/download/otl/

Disable Norton for say 30 minutes

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

Press the 

An OTL.txt  and extras.txt will be created.

Quads

[JoeScalia]

Got them,

[Quads]

Uninstall

ESET Online Scanner

I have to script for the rest

Quads

[JoeScalia]

Done, sorry if the files were to big, really needed to clean out my pc

[Quads]

Disable Norton for say 30 minutes

Start OTL,   under   Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

The output log, should be placed in the C:\ _OTL folder after.

Quads