Other Norton Products

[BhadraMacken]

I need some help. I purchased my Utilities online and go to use product code to register my version and it keeps coming up unsuccessful.  Any advice would be hugely appreciated :)

[Krusty13 · Accepted solution]

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BhadraMacken wrote:

I need some help. I purchased my Utilities online and go to use product code to register my version and it keeps coming up unsuccessful.  Any advice would be hugely appreciated :)

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Hi BradraMacken,

The letters are case sensitive,  capitals for capitals and spaced with"-" (minus).  Example:-  ABCD-1234

If you still have trouble,  Customer Support will sort it for you.  Live Chat is usually the quickest.  You can reach them at http://www.norton.com/chat.

Let us know how you get on.

Thanks,  Dave.

[BhadraMacken]

Hey Dave.

Thankyou for your help and suggesting  norton chat. I ended up going there, everything that you suggested I had tried but tried again after restarting my computer in case something had happened, turned out the version link that I had been provided with after purchasing online was the wrong link, it was to download version 14 not 15 so thats why it wasnt registering lol.

Thankyou for your help, it was the start of me finding out what had gone wrong and I really really appreciate it :)

Cheers

Bhadra

[Krusty13]

I am glad I could assist.  Thanks for letting us know.

Dave.