07-11-2012 05:53 PM
First time I've been infected with a virus. Used Norton Power Eraser and now the computer will not reboot. Trying to use Norton Bootable Recovery Tool but can't get the laptop to start from the CD that is in the drive. How do I do that? Using Windows 7.
07-11-2012 06:27 PM
In order to start the Laptop with the CD/DVD we need to change the first boot device of the laptop to CD/DVD from the BIOS of the PC.
To access the BIOS the key combinations change from PC manufacturer to manufacturer.
If in case when you start the PC and you notice any information asking to press any button (Key) to access the setup you can use that button and once you access the Setup the First boot will be available under Boot sequence or Advanced setup.
If you can kindly get back to us with your PC details like Make and Model name so that We can provide you with the Model specific instructions.
Assuming you have already created the Norton Bootable Recovery Tool (CD/DVD)
Mohan Kumar A
07-11-2012 07:01 PM
Thanks for the reply!
Yes, we have already created a Norton Bootable Recovery Tool CD on another computer.
The infected laptop is a Dell Inspiron N4010.
07-11-2012 07:22 PM
Thanks for the response here are the details to set up the laptop to boot usingCD
1.Insert the . Norton Bootable Recovery tool CD .
2. Shut down and restart the computer.
When the DELLTM logo appears, press <F12>
3. When the boot device list appears, highlight
CD/DVD/CD-RW and press <Enter>.
4. Select the Boot from CD-ROM option from
the menu that appears and press <Enter>.
If you have any trouble in trying the above steps
Press F2 when the Dell logo shows up which takes you to the BIOS setup in which try to locate the Boot sequence or first boot device and change it to CD/DVD save the setup and restart the PC
Hope this information helps you .
Kindly get back if you need any further details regarding the steps provided.
All the best !
Mohan Kumar A