Reply
Contributor
okieseeker
Posts: 73
Registered: ‎08-10-2010
Accepted Solution

How to interpret error message when backup fails?

My weekly C drive backup runs fine, but the D drive backup has stopped working. I don't think the part about lack of system resources means space to the target drive. The drive receiving the backup file has 418GB free space, and the disk being backed up to that location is 204GB. Here's the error msg ...

 

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of DRV7_VOL1 (D:\).
Error E7D1001E: Unable to read from file.
Error EBAB03F1: Insufficient system resources exist to complete the requested service. (UMI:V-281-3215-6071)

Symantec Employee
andreash_utah
Posts: 402
Registered: ‎07-27-2009

Re: How to interpret error message when backup fails?

  • Stop the Norton Ghost service: Click Start-Run, type SERVICES.MSC and locate the NORTON GHOST service. Stop it.
  • Open Ghost and completely delete the backup jobs.
  • Once the job is deleted, browse to the C:\Users\All Users\Symantec\Norton Ghost\History folder and delete any file with the .PQH extension. You may need to change your VIEW so you can see the files.
  • Browse to the C:\Users\All Users\Symantec\Norton Ghost\Schedule folder and delete all files with the .PQJ extension. You may need to change your VIEW so you can see the files.
  • Restart the Norton Ghost  service.

  • Reboot the machine.
  • Recreate the job and retest.

-Andy

Contributor
okieseeker
Posts: 73
Registered: ‎08-10-2010

Re: How to interpret error message when backup fails?

Well, something still ain't right. After all that, I defined two entirely new backups and launched the first one. Got this error:

 


-Unable to write to file.
--Error EBAB03F1: The system cannot find the file specified.

(UMI:V-0-2001-31)

Contributor
okieseeker
Posts: 73
Registered: ‎08-10-2010

Re: How to interpret error message when backup fails?

Tonight I'm going to run the WinXP checkdisk utility on the external drives where all these problems are happening. Can't hurt.

Contributor
okieseeker
Posts: 73
Registered: ‎08-10-2010

Re: How to interpret error message when backup fails?

The drives are back after rebooting, and I've already run a successful backup of my C drive onto one of the previously unavailable external USB drives. Making progress, even though this is all pretty bizarre.

Symantec Employee
andreash_utah
Posts: 402
Registered: ‎07-27-2009

Re: How to interpret error message when backup fails?

That's good news. You mentioned drives, as in you have more than one of them? That's fine. Just make sure that one drive is for one job only, as you cannot use 2 drives as the backup destination for the same job. If you use more than 1 drive, you should have more than one backup job.

-Andy