05-02-2010 06:09 AM
I'm kinda curious as to why your product was downloaded onto my computer and installed with an internet plugin AGAINST MY WISHES and WITHOUT MY KNOWLEDGE. I do read every detail of everything I install, including EULAs, etc. The last thing I installed was a video plugin for google chrome and that was the only thing I had downloaded or installed in that particular time I had the computer running, and then the next day I see norton security scan loading when I boot up my computer. I'm rather unimpressed I'm getting malware from legitimate corporations, and after this, I will never use a symantec product again, despite my university giving students product licenses for one of your products. This is conduct I do not agree with on any level, it is invasive, and should have never occurred.
Anyways, this rant is because I am not at all impressed with this, I will not be returning to check for replies, because honestly, I just don't care. I'm pretty sure I'll be publicly vocal about this, and recommend my friends against Symantec products, etc. This just reminds me too much of malware I've seen installed when, for example, I've downloaded a hacked disc image of a piece of software because I've lost my disc, but have the cd key (and use the key rather than a crack/hack/whatever that came with it). Thankfully. unlike most people, I know enough about what I'm doing to fix the problems I create, and I am thankful that your product was easily removed, although I am now running anti malware software just in case, along with my other scans. I honestly think as a corporation, Symantec needs to be more professional than to force their product on people without their permission, its morally and ethically wrong.
05-02-2010 06:27 AM
Sorry that this has happened to you but somehow you must have authorised the installation even though it may not have been that obvious to you.
We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
05-02-2010 09:34 AM - edited 05-02-2010 09:54 AM
Welcome to the forum.
Did this Google Chrome plugin include some sort of trial for Norton security software or something? If so and the plug-in instlaled this software, then I'm not sure why you would consider that Symantec's fault.
However, I've never heard of any Norton software (trial or otherwise) being included with any browser plug-in.
And I'm sure Norton did not randomly pick your computer to install it's software without your consent.
Sorry, but something is missing here. Norton is a highly reputable company and absolutely does not engage in this kind of activity.
Edit: Another thought, could this be malware trying to disguise itself as Norton?
JessDD, do you recall details of what the scan windows and such looked like before you removed this? What was the name of the software?
05-02-2010 09:51 AM
I would suggest running a scan with the free version of Malware Bytes along with full scans of whatever real-time security software you use. The free version of Malware Bytes is an on-demand scanner only and will not interfere with your real-time software.
Please download, install, update and run the free version of MalwareBytes following the procedure outlined below. Any other recommendations will follow after you have a chance to provide any other details requested.
Please go to www.malwarebytes.org
1. Download Malwarebytes’ Anti-Malware (mbam-setup.exe) free version and save it on your Desktop.
2. After downloading, double-click on mbam-setup.exe to install the application.
3. Follow the prompts and install as “default” only
4. Before the installation completes, check on the following prompts:
- Update Malwarebytes’ Anti-Malware
- Launch Malwarebytes’ Anti-Malware
5. Click “Finish.” The program will run automatically and you will be prompt to update the program before doing a scan. Please update.
6. Scan your computer thoroughly choosing a "full scan".
7. When scanning is finished click on “Show Results”
8. Make sure that all detected threats are marked with a check mark, click on "Remove Selected".
9. Restart your computer.
Please post the logs back to this thread using "add attchments" at the bottom.
Note: Sometimes the main site is blocked from attempts to download MalwareBytes. If this occurs please try to download from:
Please do not download the Spyware Doctor which you will see on this page!
05-02-2010 11:21 AM - edited 05-02-2010 11:36 AM
Thanks, I had not known that.
JessDD, did you recently install Shockwave? There is clearly a checkmark which can be unchecked so that security scan would not be installed.
Edit: actually I should have remembered this as I updated my Shockwave player recently and now that you mention it I think I do recall seeing this, to which I know I would have ansered no since I already have NIS.