06-22-2009 08:07 PM - edited 06-22-2009 08:08 PM
When I click on Live Update icon from a Symantec folder, it goes through it's normal paces, but it won't update. I have copied and pasted the results below. The STRANGE message above then appears in a MS Window. I don't really know what it means. All of my software, both Partition Magic 8.0, and Norton Ghost 10.0 were new and unopened from the manufacturer's box when I bought them at a store.
I copied the last few lines from the Live Update attempt
The following updates have been found:
> Symantec Security Software Update, 462.0 KB
Total Download 462.0 KB
Downloading Symantec Security Software Update (1 of 1), complete.
Installing Symantec Security Software Update (1 of 1), failed.
LU1812: A program that was part of this update failed when it ran. This update was not applied.
LU1806: LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time.
LiveUpdate session is complete.
06-30-2009 10:02 PM
I would suggest you to upgrade your Norton Ghost to 14.0, or else upgrade your liveupdate version
any where from 3.0 to 3.4
06-30-2009 10:18 PM
Thanks for the link. However, I will not spend any money to upgrade. Norton Ghost 10.0 does a fine job of backing up my files.
How do I go about updating LiveUpdate? Do I need to ADD/Remove the current first version? Do I need some sort of Norton Removal Tool? Or can I just update the Live Update on top of the old version?
06-30-2009 10:25 PM
No, you would need to use Norton Removal Tool, as that normally removes all the Norton programs. Although you would not be able to run it, as you are having NG 10.0 and PM 8.0.
So it would be safe to remove the liveupdate from add/remove
Also as a suggestion, you could try the trial version for NG 14.0 and see if that works with your computer, and it does not have any compatibility issue with PM 8.0, so you could try NG 14.0
Trialware link for NG 14.0
06-30-2009 10:30 PM
I'm not going to update Norton Ghost 14, I can't afford it.
So I can't use Norton Remove Tool, because that removes all Norton programs OK. I won't use that.
What version of LiveUpdate should I use that is compatible w/my two Norton programs??