Other Norton Products

[KhanhT]

All,

We’re sorry for the inconvenience and trouble this has caused you. We have identified the source of the problem and are working towards quickly correcting this. We will post another update on this thread by 3PM PDT today to provide any additional information/status regarding this issue.

We hope to have these changes reverted quickly. Thank you for your patience while we investigate correcting this issue.

KhanhT

[Hardov]

Hi

I want to unblock a site

Norton DNS is blocking this site http://www.egotastic.com/

[little_elf]

I want to unblock a site too..... I can't even check my lottery numbers any more

apparently that's blocked because I've set gambling sites to be blocked..... which I haven't.

[KatieQ]

Hi,

Please Open the "Blocked By Categories" tab online and edit the categories of the websites that are selected to be blocked.

Thanks,

Katie

[KhanhT]

All,

We’re sorry for the inconvenience and trouble this has caused you. We have identified the source of the problem and are working towards quickly correcting this. We will post another update on this thread by 3PM PDT today to provide any additional information/status regarding this issue.

We hope to have these changes reverted quickly. Thank you for your patience while we investigate correcting this issue.

KhanhT

[KhanhT]

Status Update:

We've begun reverting the changes which need to be deployed across multiple servers. We will update again when this is complete with any additional steps that may need to be taken. 

We again apologize for this inconveneince. Please know that we're making this a top priority to resolve as quickly as possible. 

[Tony_Weiss Administrator · Accepted solution]

This issue should now be resolved. If you are still seeing the issue where Norton DNS is blocking sites in error, we recommend that you do the following:

- close and reopen all browser windows

- delete your browser caches

- flush your system cache (ipconfig /flushdns)

[comptech]

Not sure why, but it seems to be working OK again! I wish I knew what caused it in the frist place...

[TylerDurden Regular Contributor]

Since up above KhanhT said, "We've begun reverting the changes which need to be deployed across multiple servers." It sounds to me like someone made changes on Norton's end that screwed everything up and needed to be fixed.