Other Norton Products

[kpruppel]

Very similar story to many posts here. Ghost 14 running fine for weeks, then (with no MS updates or any changes AT ALL), backup finally fails with the "Must complete this operation inside the recovery environment", and Event log error is "Err EC8F17B7" followed by "Err E0BB001B Cannot lock volume because it contains the OS or has an active paging file."

I performed the steps instructed in the doc linked to for "This operation cannot be performed while Windows is running.  ETC", the one that examines the SymSnapService, AND the registry fix (because the initial part did not solve the problem).

This started out of nowhere.  The only clue I may be onto is that I swear at one time (and one time only!), when my cursor ran over the Ghost tray icon, there was a statement about being expired, but my copy is fully purchased and the Product Key applies with no problem.

AND, this is what happens also for a second backup job which contains only non-MS applications.  It contains no OS or active paging file, yet I get the exact same error as I do for the C: drive backup. 

Please help, as I live in great fear when I know I do not have my system backed up. 

[Neville]

Hi - I have experienced EXACTLY the same error as you. I spent just under 6 hours last night (until after midnight) with the Norton Helpdesk (who took control of my PC for most of that time) and they were unable to resolve my problem. In frustration I demanded that I was given a full refund which was processed.

However, I would like to persevere with Norton Ghost 14 and I would be very interested to learn of any solutions and I will re-purchase the product.

I am running Vista Ultimate and I am backing up to a NAS formatted as FAT32. The backup proceeds satisfactorily up to around 18% but then fails with the following error (retrieved from Ghost's log):

Backup. Error E0BB001B: Cannot lock volume \\?\Volume{e926b61d-c5b8-11db-bbd8-806e6f6e6963}\ because it contains the OS or has an active paging file.
Details: The volume contains system or paging files.

Source: Norton Ghost

Every time I hover my mouse above the system tray Ghost icon I see the "licence expired" message. There is always a brief "Symantec.ProtectorAuto1 COM error" when I first hover my mouse over the icon. My product was properly activated and installed (this also happened after the Symantec Help Desk re-installed my product).

[kpruppel]

I sent you a private message so we might continue this discussion on some other relevant topics.  Thanks for your reply here, as this has been a very frustrating situation.

[Neville]

Hi - your email did not arrive - perhaps it was eaten by my spam filter ... could you please resend to {removed}adding my email address in this forum should give my spam filter lots more to eat :P)

I have pretty much given up on using Ghost for iso images. It works fine for documents/folders but consistently fails for anything else. I use the built-in Vista backup/restore utility to create an iso-image (which I burn to DVD as well as copying to my NAS) and then use Ghost for anything else.

Neville

[edit: personal information removed per the Participation Guidelines and Terms of Service.]
 

Message Edited by Allen_K on 07-08-2008 09:18 PM

[Neville]

Just for information - this is the log entry describing the error message I had when I last tried to backup my C-Drive with Ghost ...

Error EC8F17B7: Cannot create recovery points for job: My Computer Backup. Error E0BB001B: Cannot lock volume file: \\?\Volume{e926b61d-c5b8-11db-bbd8-806e6f6e6963}\ because it contains the OS or has an active paging file.

The error occurred about 20% of the way through the backup operation. I was backing up from a Vista Ultimate machine (logged on using the Administrator account) to a NAS (formatted as RAID 1 with the Linux EXT3 file system).

I do not think the destination drive caused the problem as I had exactly the same error when I tried to back up to my local D-Drive (a separate partition of my C-Drive on my ACER Aspire 9420 laptop). This also failed around 20% of the way through the backup.

Also, despite following the advice in other threads re-running services, my Ghost icon in the system tray still shows a COM error (sym.protectorAuto1 COM error number -21472210005) and incorrectly says the licence has expired.

Neville

[mparenteau]

I am having exactly the same problem.  However, my backups work initially.  They only stopped working after I did the "Live Update" -- since then I am getting exaclty the same error.  My documents backup still works fine.

[kpruppel]

No doubt about it. Reinstall Norton Ghost 14 and DO NOT RUN LIVEUPDATE!  And like magic, it works again.  Okay, so now how do we get this info to Symantec, that the LU is what is bad here?  Is this forum moderated by a Norton tech?  I hope so. And I hope they email every person who posted with this problem.

[fritz]

Had the same problem in Vista Ultimate with and without SP1.

Step 3 definitely works

http://service1.symantec.com/SUPPORT/powerquest.nsf/0/7154f08552eef46265257401006f6a55?OpenDocument

cheers

[kpruppel]

Fritz, a small correction to your comment.  Step 3 definitely worked for you.  It did not work for me, and a number of other people.  We are still waiting for Norton to pay attention to this.

After reinstalling Ghost 14 without running LiveUpdate (which has been my workaround so far, while waiting for Norton to finally figure this one out), now, it self-destructs when it comes time to delete an old recovery point when it has reached the threshold.  I didn't even bother trying to talk with them about it, because it seems not work the headache waiting for Norton to pay attention.  Ghost 14 is still totally unreliable as a backup/recovery system.  I can't have an unprotected system while Norton fiddles for weeks at a time.  Shame on Norton.

[jaygourley]

Please help me confirm that this is the problem I face:

Ghost 14 makes My Documents backups okay and seems to make full disk backups okay, but it fails on every attempt to make an incremental backup.   Ghost hangs at "calculating remainging time" "Initializing" "Reconciling Volume".

Error message:

Notification Type: Error
Priority: High
Description: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of Local Disk (C:\). Error E0BB001B: Cannot lock volume \\?\Volume{62568676-018e-11dc-8f74-00301bb49804}\ because it contains the OS or has an active paging file.
Details: The volume contains system or paging files.

What doesn't work:

1. Spending 10 hours chatting with four Symantec analysts and watching them explore my computer.

2. The steps recommended at http://service1.symantec.com/SUPPORT/powerquest.nsf/0/7154f08552eef46265257401006f6a55?OpenDocument.