Other Norton Products

[ace11]

Heco

can you share the solution with us ?

[Heco Regular Contributor]

ace11, i did NOTHING! It worked automatically today as though by magic! after 10 days of issue ;-)

Sorry for you if you still encounter this problem!

Cheers,

Herve

[wwelty]

Hello Ace11,

Symantec does monitor the forums but sometimes priorities on support queries via other channels may take precedence. It's always best to first request assistance via the normal support methods if you have an urgent issue.

With that said I'd like to help you resolve your issue and anyone else still experiencing this problem. Please send me a private message containing the following so we can reach out to you directly:

• Your name.
• The email address used to login to Norton Online Backup
• A contact phone number and best time to reach you when you're at the computer.

From there a member of my Tier III group can give you a call. Please note since we are a specialized group our hours are limited to Mon-Fri 9am-9pm EDT.

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ace11 wrote:

I still have this problem.

I know one thing: due to the fact that Symantec's support here is none existing I WILL NEVER BUY AGAIN ANY Symantec product.

Simple as that.

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[ace11]

Well , I PM you several days ago with the details - but since then nothing happend:

No reply from anyone 

The problem still exists

I give up. :(

[wwelty]

Hello Ace11,

Yes, you did but I was unavailable over the weekend. My apologies for not referencing that information. I'll have one of my agents call you shortly to get the ball rolling on the troubleshooting.