Other Norton Products

[Putts]

I recently changed from the USB ext HD that I was using for Norton S&R 2 backups and started using 2 USB3 ext HDs. I backup my computer to one HD then I backup my computer to the other HD.  I moved the recovery points that I felt I needed to the new HDs and deleted them from the old HD. I also set one of the new HDs as the default backup destination. But when I open Norton S&R the Home page says I’m at risk because no Recovery Points exist on the old HD. When I go to the Advanced Page it shows that old HD as “at risk”. If I right click on the drive the “remove drive from the list” choice is not there. I plan on using this HD for other things, but I do not want it listed as a backup destination. I would really appreciate any help/advice on solving this problem. Thank you.

[redk9258 · Accepted solution]

Try deleting the hidden VProRecovery folder. If that doesn't work you may have to clear the history / schedule files. I don't have S&R, but would assume it is similar to Ghost...

http://community.norton.com/t5/Other-Norton-Products/Ghost-14-Clearing-the-status-graph/m-p/333769#M...

[redk9258]

You will also want to make sure you can access those backups from the SRD. The Symantec Recovery Disc (really WinPE) does not support USB 3.

[Putts]

Redk9258:  Thanks alot for your replies. I think that takes care of the old HD showing up as at risk. But when you say "You will also want to make sure you can access those backups from the SRD." Does that mean booting up from the SRD to see if I can find those backups? When I look at Norton S&R the backups showup there. I also have a Gost 15 SRD. Will that recognise USB3? USB3 is so much faster. I don't want to abandon it. Does Norton make a product that will recognise USB3? Thanks again for your reply.

[redk9258]

Ghost 15 (WinPE 2.1) does not support USB 3. Win PE 4 (Windows 8) does. What this means is your USB drive should work in USB 2 mode. Some have trouble seeing USB 3 drives from the recovery environment. It is definitely worth booting from either SRD to make sure you can 'see' your backup files. You may want to open one and verify it too. SRD > Analyze > Explorer My Computer > browse to backup file (v2i or iv2i) and verify.

[Putts]

Thanks for your reply. Before I received it I had booted my computer using the Ghost 15 SRD and could not find any backups. That caused my heart to do a flip flop & it would have been a lot worse if I had been actually trying to recover my computer. I then moved the USB3 HDs to USB2 connectors, rebooted & saw all my backups. I didn't verify them because I didn't know how. If I follow your directions of browsing to the backup file will how to verify them be obvious? And will verifying a file cause me to actually do a recovery? Every time I have recovered my computer I have found it to be a gut wrenching experience. Also would you explain your references to Win PE2.1 and Win PE4? I am not really great when it comes to computers. Also I'm using XP. Thanks again for your reply.

[redk9258]

Using Recovery Point Browser to verify an image will not start a recovery.

WinPE is Windows Preinstallment Environment. It is a mini operating system that was originally used to install Windows. Because it is so useful many companies license it to use for different things such as the Ghost SRD.

WinPE Version 1 was based on Windows XP

WinPE Version 2 was based on Windows Vista. This is what the Ghost 15 SRD uses.

WinPE Version 3 was based on Windows 7.

WinPE Version 4 is based on Windows 8. It is the first version that MS officially supports USB 3.

[Putts]

Thanks for your reply. I verified backups for 2 different internal HDs and they were fine. So I guess I'll run backups using USB3 and use USB2 for any recoveries. Thanks for the info on the various Win PE versiions. And thanks again for all  your help I really appreciate it.