Other Norton Products

[moogy]

I will use the Norton diagnostic report that is in the Comcast Norton software (360--i think it is called)

Today it show that my Intel turbo boost monitor was not working the the driver were not install - that what original message said, and so I checked my software and everything was fine and  in fact I brought the Intel icon to see it in action and it was working fine.

My Questions would be this I guess, Should I put much faith in the Norton Diagnostic Report (if you look under PC Tuneup you will find this program there) ????? AND is it reliable???

I thank you!!!

[moogy]

You must be kidding me or boycotting me.

I cannot believe that no one in this forum has no experience with this.

[yank Trojan Terminator]

Hi moogy,

Looks like you are getting the same here as I gave you - no one knows or no one is going to comment.  So FWIW,  IMHO, I treat all of  the "all-in-one diagnostics"  the same way - very cautiously.  If any of them detect a problem, I'll look into it, but if everything checks out - then I ignore the same warning the next time - unless I notice something in that area not working.

I think it is very difficult to keep up with everything that these "all-in-ones" are supposed to check.  What I mean is, if a driver were to update (part of the programs normally update function), how is the "all-in-one" going to keep up with all the updates for every program out there? 

I do not know how the Diagnostic works and how it keeps itself up to date.  I may be out in left field on this one, but I figure if the Diagnostic scan is looking for driver A for Intel turbo boost monitor  and it can not find it , because it has been replaced with Driver B.   Then it might report it as not installed.

Hopefully someone from Norton will see this thread and jump in with some official word. 

[moogy]

Thank you yank....

and I have learned  from you and others that a little investigation can go A LONG WAY,

so the problems that I have seen on this software like the one listed were not actually aproblem, because it seem to be

ok. I checked the program and it was fine.And it worked well too.

But i thought I would get some sort response from these people, but I guess it may not be worth their time.

[dickevans Super RootKit Eradicator]

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moogy wrote:

Thank you yank....

and I have learned  from you and others that a little investigation can go A LONG WAY,

so the problems that I have seen on this software like the one listed were not actually aproblem, because it seem to be

ok. I checked the program and it was fine.And it worked well too.

But i thought I would get some sort response from these people, but I guess it may not be worth their time.

---

moogy,

I'm responding

I don't use the product and cannot be of assistance. Normally I would not have even posted but I read that you are feeling ignored. I wouldn't want you to continue to feel that way

No help but at least you know we're not ignoring you

[mohankumar_dv]

Hello moogy,

It would be very helpful if you could provide the following information regarding your issue.

1. Operating system details.
2. Version of Norton 360 that is running on your machine.
3. Section of the diagnostic report in which the issue is present. (A screenshot of the window would also be helpful)

Thanks,

Mohan

[moogy]

The "problem" has seem to have disappeared.

But my original question was about the usefuliness of the DIAGNOSTIC REPORT.

Is this program any good? Should we trust it? Is it accurate?

thank you

[moogy · Accepted solution]

Dick

well, if you call this ignored then what is it?

The people who run this forum don't know anything about their products, or do they think my question doesn't need to be answered?

I do not come here often, but in the past I gotten fairly descent help,

I really don't mean to sound sarcastic, but I have waited a long time for a little help with this

and no one but yank seems cares.

Well, thanks for all help, I am sure am glad that you all didn't rush to answer at the same time, I might have been overwhelmed

[dickevans Super RootKit Eradicator]

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moogy wrote:

Dick

well, if you call this ignored then what is it?

The people who run this forum don't know anything about their products, or do they think my question doesn't need to be answered?

I do not come here often, but in the past I gotten fairly descent help,

I really don't mean to sound sarcastic, but I have waited a long time for a little help with this

and no one but yank seems cares.

Well, thanks for all help, I am sure am glad that you all didn't rush to answer at the same time, I might have been overwhelmed

---

Hi moogy,

I really glad that you aren't being overwhelmed by the responses. I did not read your reply to Mohan's questions so I can't be sure. The fact that the question hasn't been answered may be a function of your lack of reply. Without being to see responses and manipulate the system it is very difficult to suggest solutions. In many cases it is impossible. The shotgun approach may be used at times to bring a system back to a point where the user and the tech can communicate more effectively but that isn't a good normal mode of troubleshooting.

Reports are only as good as their author and the ability of the reader to understand and interpret the responses. Nothing and no one are perfect so experience has to be added to the mix. If it isn't broken don't try to fix it. If you're not sure of the meaning of a response, ask.