Other Norton Products

[bdholmes]

Norton Ghost  10.0
Version: 10.0.3.20387
Status: Activated

Haven't paid much attention to my Norton Ghost 10.0, as it is installed on my desktop pc (running Windows XP Pro SP2) and have since purchased a Laptop running Windows 7 which I have been using 100% of the time.  So, have spent about a week of spare-time getting the XP machine all updated and putting it back into use.  As part of the process, wanted to make sure that Ghost 10.0 is "taking care of business".   Took a look at the Event Logs, and appears there may be some issues.

I have tried searching answers for the following error, but can not seem to find anything on this.  Any ideas of what may be causing this?

Thanks for any responses!

Brian in Orlando

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I have my hard drive partitioned into multiple logical drives (C, I, J, K, L), and getting the same error msg on each of the drive's backup status..listing only 2, as all drives report the same error):

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Description: Info 6C8F0433: A manual incremental recovery point of K:\ completed successfully. Info 60BB0161: Unexpected VSS Provider error. See the application event log.
Details:
Source: Norton Ghost 

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Description: Info 6C8F0433: A manual incremental recovery point of J:\ completed successfully. Info 60BB0161: Unexpected VSS Provider error. See the application event log.
Details:
Source: Norton Ghost

[andreash_utah]

You may want to check the application log. This error means that there is something going on with the Microsoft VSS framework on the computer. You can open a command prompt and type VSSADMIN LIST PROVIDERS. You should see a couple of providers listed. 

Also, if backups are occuring, perhaps VSS is throwing an error on an unrelated issue and not affectiong the backups, but Ghost is reporting it anyways. If this is the case, you may be okay.

[bdholmes]

Thanks for your reply...will start checking back for any follow-ups you may post.

I ran the command, and here are the results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Brian>VSSADMIN LIST PROVIDERS
vssadmin 1.0 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Provider name: 'MS Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7

C:\Documents and Settings\Brian>

Soooo....what would be my next step?

Thx,

Brian

[DaveH]

I'm using a more recent version of Ghost, but that command should have also listed:

 'Symantec Software VSS Provider'

Check your services.

Control panel > Administrative Tools > Services

Look for a service called "SymSnapService", if it's present try manually starting the service and run the command again.

Dave