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Visitor
elvis9227
Posts: 2
Registered: ‎06-17-2009
Accepted Solution

Norton Ghost 14.0 Error E7C30010 and 0000045D

Hi, I am receiving the following error message in Norton Ghost 14, during the Recover My Computer Wizard at Progress 99%.

 

Error E7C30010: Device \\,\PhysicalDrive0 cannot write 12,288 sectors starting at LBA 47,343,846. Error 0000045D: The request could not be performed because of an I/O error.

 

I am using a custom Recovery Disk and trying to recover a .v21 file that resides on an USB external hard drive onto the c: drive of my laptop.  Any guidance that you can provide would be greatly appreciated!

 

 

Symantec Employee
ToddH
Posts: 25
Registered: ‎06-02-2009

Re: Norton Ghost 14.0 Error E7C30010 and 0000045D

It sounds like there are physical errors on the drive you are restoring to.  The error indicates that the program can't write a block of 12,288 sectors starting roughly 22.5GB in from the beginning of your first physical drive.

 

That's a lot of bad sectors so my first recommendation would be to try a different drive.

 

If you want to try to restore to this drive run chkdsk /r on the partition that would include the section of disk 22.5GB from the beginning.  (to be safe you could run chkdsk /r on all partitions).  If the drive currently has no partitons (it's entirely unallocated space) either create a partition without the quick option, or create a partition with the quick option and run a chkdsk /r on it.  You can do all of this from the recovery environment.  Just go to a command prompt you can run chkdsk from there and diskpart if you need to to create partitions.

 

After that you can try to restore the image again.  One other thing, I think there may be an option (checkbox in the advanced options) to ignore bad sectors.  You could also try that.

Visitor
elvis9227
Posts: 2
Registered: ‎06-17-2009

Re: Norton Ghost 14.0 Error E7C30010 and 0000045D

Aha, it was a bad drive. I was able to successfully restore to another drive.  Thanks for your help!