02-16-2011 07:15 PM
Ihave been using norton ghost 14 for some time now without any problems, but recently whenever I try to back up my hard drive to my external drive I get the following error :error e0bb0191, and a message saying "cannot create recovery point for job. I have updated Ghot 14 but still the same problem I also get this message: "search engine support cannot be enabled for this incremental image-required file attribute missing".
I am at a total loss as whet to do next. Please help
02-22-2011 12:03 AM
Welcome to the community!
Sorry for the delayed response. Do you have Google Desktop installed? You can try disabling the search engine support as an immediate workaround.
Open Norton Ghost
Click Tools > Options
In the settings section of the options page, click "Google Desktop"
Uncheck the "Enable Google Desktop File and Folder Recovery" option
Run a backup and let us know if this helps.
The above instructions are from Ghost 15 because I don't have Ghost 14 handy. Please find the screenshot below to navigate to the appropriate option.
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Consumer Products and Solutions