Other Norton Products

[red_baron_99]

i have just upgraded my system, win vista to win 7 ult 32-bit.  all seemed to go fine, until system restarted after install.  Ghost 15 went MIA.  the first place i looked for Ghost in the 'show hidden icons' (lower right of screen)  -  no Ghost icon.  then i looked for Ghost using the 'windows start ball' (lower left)  - Ghost program folder found, execution icon failed to run, error message  said that the it was trying to point to a missing or invalid location.  next i tried to find the 'program file folder' for Norton Ghost  -  MIA.

ok next step  -

i downloaded & ran the Norton Removal Tool - this removed NIS (no choice) and them appeared to hang.  i assume that it was trying to remove Ghost.  i cancelled the Removal Tool.  NIS was removed (as expected). Ghost still MIA.  i restarted the computer, still no Ghost.  i ran the removal tool again & restarted.  i next reinstalled NIS, ok.  i the tried to install Ghost, the install stopped, stating that there was a new version of Ghost and to run windows uninstall to remove Ghost before continuing.  i ran the win uninstall for Ghost - cntrl panel, programs, uninstall.  i guess that there was some small part of Ghost still remaining, that was somehow confusing windows.  i looked arround the forums and found a new Norton tool - NRnR - Norton Removal and Reinstall.  i ran this,  i removed & reinstalled NIS and then completed.  no messages for Norton Ghost.  i next  tried to install Ghost from CD that i redownloaded from Norton Account Product Orders.  this install seemed to go until it encountered an error that said it could not resolve product ID's (didn't write down all the details of the error) hit ok repeted 2 more times. then the install process terminated and rolled back.  bottom line - reinstalled NIS  - Norton Ghost will not install.  any help would be appreciated.

BTW - i upgraded my laptop prior to doing my desktop (problem above).  all went well. no problems with any Norton product.  live update seemed to fix all win 7 issues.   that's why i proceeded to my destop upgrade !  

[andreash_utah]

Attached is the uninstall file for Ghost 15 (may take some time to appear).Rename the .txt to .zip. Let's try this and see if it works:

1. Extract UninstallNG15.zip into a folder on your computer. Two files will extract into the folder: UninstallNG15.ba_ and LUReg.ex_. Rename UninstallNG15.ba_ to UninstallNG15.bat and rename LUReg.exe. Both files must be in the same folder for the uninstallation process to operate.
2. Locate cmd.exe on your computer, right-mouse click on it and choose to 'Run as Administrator...'. Navigate to the directory where the 2 files in step one were extracted.
3. Type the following:
   
   For 32-bit Systems*:
   UninstallNG15.bat -I "C:\Program Files\Norton Ghost\"
   
   For 64-bit Systems*:
   UninstallBESR2010.bat -I "C:\Program Files (x86)\Norton Ghost\"
   
   *Important Note: If you modified the installation path of Ghost during the original install, modify the install path in the command line accordingly. Confirm that the folder is still present.  If not, and the folder does not exist, create a
   
   
4. Reboot the system.
5. NG15 should now be uninstalled.

[red_baron_99]

hi Andy,  thanks for your reply.  as part of my initial try at fixing the orginal problem, i tried to uninstall Ghost using the uninstall procedures.  unfortunately that failed. program library for Ghost was also MIA.  i was able to contact Norton support with the issue as described in my post.  initial support had no idea and they elevated the problem (last week).  support scheduled a direct call to me from support, INDIA ??.  yesterday, support contacted me.  as part of the support procedure, we tried to get 'remote control', using LogMeIn, to work.  again, there were problems, LogMeIn would start then it would terminate.  we tried the remote control process in 'safe mode', but that too failed.  the tech had me run NPE.  he thought that there was a virus on my system.  i ran NPE both in 'safe' & 'normal', no viruses found.  the tech gave me instrucctions to try a 'custom install' of Norton Ghost, one componet at a time with reboot between.  at the end of the initial custom install procedures, Ghost was still not functioning , parts still missing.  on my own initiative, i tried a 'custom install REPAIR' for each component.  this too did not repair Ghost.  i next ran a 'custom install' UNINSTALL. i next ran a normal install & reboot.  this fianally installed Ghost.  it started as expected after the reboot.  i next setup Ghost & ran a full backup.  Ghost seems to be ok, now.  i will be doing more testing.

all of the was on my test system.  i initially upgraded my laptop from win vista to win 7 WITHOUT any problems, NIS & NG are both installed.  since i have several systems to upgrade to win 7, i was very hesitant to  jump into another upgrade without first getting this prolem fixed.

[andreash_utah]

Wow, quite an adventure with the install/uninstalls...and I am glad that things worked out in the end. From your procedures, it is not really clear what changed, but like you, I suspect that something in the custom flipped the right switch. My next step was to go into your registry and delete all Ghost keys, making Windows think that it was not installed.

Can you tell me what version of NIS you are using?