Other Norton Products

[dmaznari]

I have an HP Pavillion Elite d5100t desktop PC running Windows Vista Ultimate 64 bit. I wanted to restore the system to an old backup, so I purchased a Seagate Barracuda 1TB 32MB 7200RPM (ST310005N1A1AS) drive; the old drive was only 500GB but I've never had a problem in the past moving to a larger drive with Ghost. I restored the system to this new hard drive  successfully and rebooted. Everything seemed to be working fine until I tried to launch Ghost. At first it couldn't find the server, so I uninstalled and reinstalled Ghost. This got Ghost to find the server, but it can't see any drives (even the external USB drives I connect for the backup). I've read other posts that suggest a problem with the hard drive, so I ran partinfo.exe in the ghost utility directory. Attached is a copy of the partinfo.txt. I've run Windows Disk Manager to see if there is any unallocated space on the drive (another suggested solution); there doesn't seem to be.

I have been able to do a backup with the Ghost CD for the C drive.

Does anyone have any idea of the problem? Thanks in advance for any help.

[Brian_K]

dmaznari,

partinfo looks OK.

A few questions...

Does your OS partition have a drive letter in Disk Management?

Can you check

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}

Does it contain an UpperFilters key? It should be present.

[DaveH]

Every time I see someone say they are using  a HP, I think "240 heads".

Have they changed the way they do things or is that just with laptops?

Or did you restore the new drive while it was connected through USB?

Dave

[dmaznari]

Yes, Disk Manager has a drive assigned to it - Disk 0 is HP (C:) as it was on the old drive.

The registry key UpperFilters is present and set to PartMgr.

[dmaznari]

I restored the drive from a Ghost image that was saved to a USB drive. The restored drive was installed in  the computer using the SATA cables connected to the motherboard (where the old drive was).

[Brian_K]

dmaznari,

We are running out of options. Can you try changing the Disk Signature.

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-will-no-longer-recognize-internal-back...

Win7 won't boot after you do this but it will after a BCD Edit. Use the same BIBM CD.

http://www.terabyteunlimited.com/kb/article.php?id=492

[dmaznari]

All,

I got online last night with Symantec Support. They remoted in and fixed the problem. It turns out that the uninstall/reinstall of Norton Ghost did not work correctly. Support had to manually add some registry entries and modified a couple of services. Here's what they did:

In Services they set the Volume Shadow Copy and the Symantec SymSnap VSS Provider to start automatically.

The registry changes were:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\symsnap]
"Start"=dword:00000000
@=""
"Group"="filter"
"ImagePath"="System32\\DRIVERS\\symsnap.sys"
"DisplayName"="Symantec Volume Snap Shot Driver"
"ErrorControl"=dword:00000000
"Type"=dword:00000002

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\symsnap\Parameters]
"AllowClusDisk"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\symsnap\Enum]
"0"="Root\\LEGACY_SYMSNAP\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

And finally, they copied the symsnap.sys from the Norton Ghost\Shared\Drivers\win64\win64-x64 to the Windows\System32\drivers since I have a 64bit machine.

Once they did all of this and rebooted, everything worked great. Thanks for all the help.