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Newbie
nordpil
Posts: 3
Registered: ‎02-03-2012

Norton Ghost 15 - files and folders backup gets stuck at 5%

I have recently installed Norton Ghost 15 on my Windows 7 Professional 64-bit computer. I have set up two backup jobs, one for files/folders and for an image of my system drive. All backups go to an external USB3 drive.

 

Now recently the files/folders backups has gotten stuck at 5% and it doesn't advance at all.

 

Any tips? I have searched the forums here and I have seen that others have similar problems. I have cleaned up some orphan drive letters, checked the event viewer log (nothing of value) and I have run chkdsk. Oh, and I have also been running the fixinstall batch file.

Newbie
nordpil
Posts: 3
Registered: ‎02-03-2012

Re: Norton Ghost 15 - files and folders backup gets stuck at 5%

I can add that the imaging job works fine.

Super Bot Obliterator
redk9258
Posts: 2,503
Registered: ‎02-22-2010

Re: Norton Ghost 15 - files and folders backup gets stuck at 5%

I personally don't use F&F Backup. It seems like it was patched in from another product that Symantec purchased. I recommend a full partition image.

 

More reading why...

http://community.norton.com/t5/Other-Norton-Products/Ghost-Image-Backup-vs-File-and-Folder-Backup/m-...

Gretar
Posts: 183
Kudos: 28
Registered: ‎08-26-2010

Re: Norton Ghost 15 - files and folders backup gets stuck at 5%

I have not been able to use file and folder backup, get an error message, while trying. So I use full partition imagion

Newbie
nordpil
Posts: 3
Registered: ‎02-03-2012

Re: Norton Ghost 15 - files and folders backup gets stuck at 5%

I got it working againg - through the help of support. Not sure what the key was, but the support technician deleted a file under the ProgramData\Symantec\North Ghost folder, and that might have been what fixed it.