Other Norton Products

[nuklep]

I disabled antivirus, sonar, firewall, anti spam, tamper protection, smart firewall, backup. in settings. No help.

[RoccoP]

I right clicked on the NIS 2012 icon and selected disable Anti-Virus Auto Protect.  I tried Norton Ghost 15 again and still get the VProconsole problem.  Thanks for the suggestion. 

It seems like quite a number of people are experiencing this problem.  I am surprised with all the hits that I found on the Norton site with this issue yet there appears to be no working solution.

--Rocco--

[redk9258]

You may want to check the dot net installs to make sure they areOK. Ghost relies on that. also check the Windows event log for errors... Run > eventvwr.msc.

[nuklep]

Do you know what version(s) of dot net it relies on?

[redk9258]

From the manual...

The Microsoft .NET Framework 2.0 or later is required to
run Norton Ghost.
If .NET Framework is not already installed, you are
prompted to install it after Norton Ghost is installed and
your computer is restarted.

[nuklep]

I reinstalled .net framework 4.0 (just to make sure)

Tried installing .net framework 2.0. (Message: Already installed as part of the OS. No option to reinstall/fix installation).

No success so far.

[nuklep]

My NG is working again (I won't restart my PC until I am able to create a new backup and a recovery disk).

Does anyone know how to make the new installation of NG recall (or point to) the previous backup definitions and locations? Please reply in my other thread (http://community.norton.com/t5/Other-Norton-Products/After-reinstalling-Norton-Ghost-15-how-to-reins... )

As for the fix (this won't work for everyone. I think my situation was very specific):

My problem was dot net 2.0.

First follow this thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/on-my-windows-7-microsof...

From here I was able to find that My dot net 2.0 was corrupted (there is a utility linked in that thread)

The solution to fix that issue was to 'repair using OS disk'. I couldn't do this, for some other boot record related issue, my OS install disk said, it is not compatible with the version of OS (that it originally installed ) --- so didn't work for me

Then I remembered I had dot net related problems appear after windows update had snuck in an update (overnight). After the update I was unable to log onto my account. It would get stuck applying personalized settings. I recall I had to do system restore in order to backtrack out of that update. System restore apparently did not fix all the damage done by the update (http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/kb980408-install-probl... )

Then I reinstalled this update. again I was unable to get to the desktop. Online some people had success by ctrl+alt+delete and killing the 'personalized destkop' process and running explorer.exe manually. This didn't work for me

I was trying random things, when I finally had success. I did ctr+alt+delete, then simply did 'restart' from bottom right corner. After restart, I am able to get to my desktop and dot net problems are gone.

so try installing the kb980408 update (if it works for you without the desktop logging in problems, that'll be perfect).

Very specific solution, may not work for you.

PS: I was unable to run EasyBCD utility. With same symptoms as norton ghost. That must also rely on dot net 2.0. Thats is maybe another test to consider

[andreash_utah]

That's a good suggestion. Go into you control panel > programs and features, and click on 'Turn Windows features on or off', located on the left side of the panel. Take the check out of .Net Framework, allow it so uninstall, reboot, and put the check back in. There is no need to check the sub-components. Once .NET is reinstalled, try using the console again.