Not what you were looking for? Ask our experts!
Reply
Newbie
scott013
Posts: 1
Registered: ‎02-27-2011

Norton Power Eraser Won't run

I downloaded Power Eraser, but when I try to run it i get the message "NPE.EXE not a valid Win32 application."  What can I do?

Symantec Employee
makoto_sym
Posts: 48
Registered: ‎01-06-2009

Re: Norton Power Eraser Won't run

hello scott013,

 

Can you try downloading NPE again? Let me know if that helps.

 

If that doesn't work, please reply back with OS version, browser, browser version, and if you are connected via Wifi. Thanks.

 

-makoto

Newbie
Doley
Posts: 1
Registered: ‎03-08-2011

Error: "npe.exe is not a valid win32 application"

Having same problem. Running Windows XP SP3, IE 8, cable internet connection.

Regular Contributor
Guillaume1024
Posts: 38
Registered: ‎03-20-2009

Re: Norton Power Eraser Won't run

Hello,

I had the same problem yesterday. The software has crashed each time in search of new version.

I download NPE again this morning and I discovered a new version 7.1.2003 is available.

http://security.symantec.com/nbrt/npe.asp?lcid=1036


NPE from now works again.

Good download and use.

Cordially

Guillaume1024

Regular Contributor
Guillaume1024
Posts: 38
Registered: ‎03-20-2009

Re: Norton Power Eraser Won't run

Hello,

 

A probleme with the traduction tool :

understand Norton Power Eraser 1.7.0.3 !!

 

Thanks.

 

Guillaume1024

Visitor
lmagne1
Posts: 2
Registered: ‎04-22-2011

Re: Norton Power Eraser Won't run

Had exactly the same problem using Win7 Home Premium 64, administrator, upgrading from an earlier version of NPE which worked fine in the past. Reloaded without deleting prior download, but no change; tried safe mode, again no joy when opening downloaded file for install. And, yes, tightly secured n WiFi for just our office.

Visitor
lmagne1
Posts: 2
Registered: ‎04-22-2011

Re: Norton Power Eraser Won't run

Just tried the Beta -- same error message.

Symantec Employee
vivekananda_n
Posts: 3
Registered: ‎05-02-2011

Re: Norton Power Eraser Won't run

Hi

 

Please can you download the NPE from the beta site again, let me know your observations.

 

Thanks

 

Visitor
jozone
Posts: 3
Registered: ‎05-11-2011

Re: Norton Power Eraser Won't run

How did you correct this problem? I got the same error message "NPE.exe is not a valid win32 application"

 

I would appreciate your help in resolving this.

Super Phishing Phryer
DaveH
Posts: 5,683
Registered: ‎01-06-2010

Re: Norton Power Eraser Won't run

Download NPE again and then right click on the file and select "Properties".

 

NPE1.JPG

 

Click the tab that says Digital Signatures, then click once on Symantec to make the detail button active.

Click the detail button and it should bring up the next screen

 

 

NPE2.JPG

 

 

It should say "Digital Signature is OK".

 

If it does not, than you somehow got an incomplete download, try another browser and do not use any kind of download manager if possible.

 

If it says the signature is OK and you still get the error than chances are you are either infected or something has made changes to windows that prevent executable files from running.

 

Best of luck,

Dave