Other Norton Products

[gritzle70]

Norton Power Eraser doesn't complete; I get "Norton Power Eraser successfully restored the internet connection host file & NPE proxy settings may have been modified.  Then it gives me two options:  exit or continue; so I click continue and it reruns the scan; I never get a message telling me that my system is clean;  keep getting this loop that reruns the scan until I get the error code 0x80045008; it tells me something about an unstable internet connection.  I ran NPE in safe mode and it found several bad files; I clicked on fix to take care of the bad files, but when I try to run it in regular mode, I get this loop; I used to get the message that my system was clean; I never got that internet connection message before.  I have windows vista home edition, 64 bit; I use firefox as my browser.  I ran a complete scan with Norton 360 and everything was clean; but NPE won't complete.

[noghere Keylogger Crusher]

Same here, even if I never ran NPE in safe mode. My intenet works fine, I have NIS 2012 19.8.0.14 on Win 7 SP1 HP 64-bit.

[gritzle70]

This still is an issue; what is wrong with my internet connections?  My internet seems to work fine.

[surendran_p]

hi all,

Lets try this,

Run NPE scan and in parallel open a command prompt and ping google.com continuously .  Example :ping google.com -t 

if you see "Request timed out" in the command prompt ,Then it could be the intermittent n/w issue,else kindly attach  the logs generated under the location

For win 7/vista c:\Users\"username"\Appdata\Local\NPE\NPETraceSession.etl

For Xp: C:Documents nad settings\"Username"\Local Settings\Application Data\NPE\NPETraceSession.etl

thanks,

suren.

[shamrock]

surendran_p

I'm having the same issue here. I have attempted to attach the file you requested converted to a txt file

I ran two times the original etl file is the -0001 file and the second time i ran it with out the rootkit check labeled -0002 and pinging google.com no lost packets on the ping an avg of 27 ms I have also included screen shots from NPE all are contained in the attached zip as I kept getting an error that the files are too large. Still getting message that files are too large please send me a private email so I can reply to and send you the requested logs.

[noghere Keylogger Crusher]

This is the my .etl file. I modified the extension in .txt to attach it. I hope this help.

[surendran_p]

hi shamrock,

I have sent you a private message.you can send the logs to the mail id that i have mentioned in the private message.

thanks

[andyvickers]

hi,

Im getting the same error please help am i infected?

Andy

[noghere Keylogger Crusher]

It's working random... I think it is a problem of Norton servers.