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papapeace
Posts: 2
Registered: ‎03-03-2014

Norton Power Eraser

Hello there,

I've experienced some problems with Norton Power Eraser and just wanted to know if anybody does have another idea of what I could try.

Here's the scenario: I can run NPE on my pc without problems, a normal scan (including rootkits) works just fine, scanning all partitions except C (the windows one) works fine as well, but whenever I try to scan C I get the error message "Norton Power Eraser has successfully restored internet connection. Hosts file and NPE proxy settings may have been modified."

Now thats not a new issue and it has been dealt with in this forum in some threads but the soultions offered there didn't work for me. First I tried running NPE in safemode without any changes. Then I turned off my routers firewall as suggested in this thread: https://community.norton.com/t5/Other-Norton-Products/Norton-Power-Eraser-Has-Successfully-Restored-...

I've got a Fritzbox 7170 by AVM so its not precisely possible to "turn off" the firewall. However, a quick google search showed that this is equivalent to labelling the computer as "exposted host" with this router as it will basically open all ports for that pc. So I did that but again NPE was unable to complete a scan on the windows partition (safe mode didn't work as well).

After that I even reinstalled my windows and formated the whole hard drive but agian NPE wasn't able to complete the scan on C, not even in safemode.

I then wanted to make sure that my router isn't the problem here so I took my pc to a friends house where I knew for a fact that NPE ran without any problems on an XP-PC. The XP-PC didn't have any issues completing a scan of the windows partition either. However for my pc that didn't work (again tried safe mode as well without any changes).

So as it is now I do have a pc which for whatever reason can't complete a scan of the partition thats got windows running while the scan is made. I ran scandisk on my computer as well to make sure its not just a corrupted part of the harddrive and I used a ram-tester to check if that could be a problem (both with negative results).

I've tried these solutions on Win7 Home Premium and I'm using Norton Internet Security Online on that PC. If you need any more informtion don't hesitate to ask, I'll check this thread daily from now on, hoping that anyone of you has got another idea that I could try.

Thank you very much in advance for your help.

Sincerely,

T.

dickevans
Posts: 12,442
Registered: ‎04-08-2008

Re: Norton Power Eraser

Welcome,

That doesn't sounds like a problem that can be delt with in an open forum. I'd suggest that you visit one of the listed free sites and work with one of their trained volunteer staff to get the job done right the first time.

http://www.bleepingcomputer.com
http://forums.whatthetech.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
Keep us posted

Dick
Win7x64 SP1 current NIS V21
Newbie
papapeace
Posts: 2
Registered: ‎03-03-2014

Re: Norton Power Eraser

Thanks for those links, I've already tried my luck with one of them, no response yet though, just in case it helps anybody else I'll post any solutions I'll get :)


T.

dickevans
Posts: 12,442
Registered: ‎04-08-2008

Re: Norton Power Eraser

Hi,

All of the sites are busy so give them some time. I think most say that they will respond within 48 hours.

Keep us posted

Dick
Win7x64 SP1 current NIS V21
peterweb
Posts: 9,174
Kudos: 1,458
Solutions: 365
Registered: ‎04-17-2008

Re: Norton Power Eraser

In addition to what Dick has noted, those sites are 'staffed' by volunteers, just like here. So the response times can be a little longer.

 

 

 


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