Norton Protected Recycle Bin in System Works 12 Standard

floplot · ‎04-11-2009

I don't know if I have to post this information in each topic I start. I am running xp pro sp3 and System Works 12 Standard. When I reboot my computer, the norton protected recycle bin does not show files in it when I know there are files there from before my reboot. The bin is not full either since I do empty it out throughout the day. In order to get it started, I have to go to services and stop and restart the norton protection service that is listed there. It is set up to start auto and running. It says that it is started and running also after rebooting. Once I stop and restart the service, then the files show up again and all is fine until I reboot again. I've reinstalled System works 2 times recently to get the idle full system scan to work. That ran on Monday night as it should for the first time. The recycle bin worked like it should after rebooting for about a day or 2 and then it started to have this problem. Actually, I had the same problem with System Works 2008 also and with 2009 too. Sometimes with 2008, it would fix itself and then start up after reboots ok. I think this happened with 2009 also when I first installed it around New Years Day. The options are set correctly in the recycle bin itself and also under settings for system works. Is there an easy way of fixing this so that it continues to work correctly without me having to go into services every time and stop and restart the service listed there? I know that reinstalling it, doesn't fix the problem. My son has reinstalled System works for me twice recently as you know from another thread I had started. Hopefully, the idle full scan will run again this Monday without a problem. The odd thing to me is that it says that the service is running, but the files don't show up until restarting of the service again. Thank you in advance.

Success always occurs in private and failure in full view.

floplot · ‎04-11-2009

I don't know about getting help in this section for my problem. It seems like most of the help or problems are about Ghost........

Success always occurs in private and failure in full view.

delphinium · ‎11-21-2008

Sorry, I think not too many of us use it. Have we already asked what you are using for a firewall?

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain

dbrisendine · ‎10-06-2008

floplot,

Sorry that it has taken so long for anyone to get to you. I need to look at your event logs for Applications and System. To do this please go to Start | Administrative Tools | Event Viewer. Once there, right click on the Application in the left hand tree and select Save Events As... In the Save As window navigate to your desktop and name the file floplot_app and choose the type as CSV. Click save. Do the same for the System list in the left hand tree except name it floplot_sys .

In the upper right hand corner of the forum web interface is a little envelope. When it turns yellow you have a Private Message; click on it and it will take you to your PM interface. I will send you a message with my email address in it. Please send me the two log files you just saved in an email (attachments). I will get back as soon as possible.

floplot · ‎04-11-2009

Hi

Those logs are huge it looks like...It looks like each one is thousands of listings???

Success always occurs in private and failure in full view.

dbrisendine · ‎10-06-2008

I understand; if they are too large for your email, then you could right click and select clear the log. Then you could boot a few times over the next few days and send those logs. I just need to see what errors are going on in the system that are preventing the proper load / functions of the windows GUI and recycle bin.

I know they are pretty big logs; I planned on sorting and filtering them. If you are uncomfortable with sending these then don't. there should be Symantec employee's here tomorrow and maybe they know the magic fix that's not posted anywhere in public. I was just trying to not let someone be ignored.

huwyngr · ‎04-13-2008

I see the help has started although as delphinium says not that many of use NSW.

Perhaps you would tell what version of Windows you are using including Service Packs and whether 32 bit or 64 bit as well as the version ID of NSW that you are using -- the Version ID is in Help / About where it is in the format of nn.nn.nn.nnn

Hugh

floplot · ‎04-11-2009

Hi

I put that in the beginning of my post, but it's windows xp pro sp3, IE 7. It's System Works 12 standard edition.

Success always occurs in private and failure in full view.

huwyngr · ‎04-13-2008

Sorry I missed that -- I'm used to Capital Initials for titles so they catch the eye and with it all being one long paragraph ....

And I also asked:

<< .... as well as the version ID of NSW that you are using -- the Version ID is in Help / About where it is in the format of nn.nn.nn.nnn
>>

People need to know this sort of information since versions differ and also I've had people swear they had NIS 2009 installed but when they gave the version ID it was 15.nn.nn.nnn and not 16.nn.nn.nnn .......

Message Edited by huwyngr on 04-26-2009 10:01 PM

Hugh