05-03-2008 05:59 AM - edited 05-03-2008 06:18 AM
A few weeks after I updated my Norton 360 v 1 to Norton 360 v 2 ...
I noticed my 15 in 1 Card Reader had an exclamation mark next to it in Device Manager.
I also noticed that when I used Media Centre - I got an error message saying... Intel Alerts Service has stopped Working!
At that time I wasn't quite sure how these 2 problems had started.
I just had a strong suspicion that it had something to do with my upgrade to Norton 360 v 2
Although I still can't be certain what caused the problem with my Intel Viiv Software ....
I now know for certain what caused the disappearance of my 15 in 1 card reader - The Norton Removal Tool
A few days ago I had to uninstall and reinstall Norton 360 v 2
I had previously reinstalled my 15 in 1 card reader the week before.
Before I used the Norton Removal Tool ........
I decided to just check my Card Reader was still in Device Manager - It Was Fine!
So I used the Norton Removal Tool .... Checked my Card Reader again - It Was Gone!
I still have the problem of - Intel Alerts Service has stopped Working! - When I use Media Center
But like I said above.... I still can't be 100% certain what caused this second problem.
Just a strong suspicion!
If some of you are thinking...." But she wouldn't have used the Removal Tool to Upgrade to 360 v 2 "
I didn't use the Norton Removal Tool, the day I first upgraded to Norton 360 v 2
But don't forget....
There must be a Removal Tool within Norton 360 v 2 ..... For it to be able to take Norton 360 v 1 Out!
It's just a shame the Norton Removal Tool manages to destroy things it shouldn't
And still leave huge bits of Norton 360 behind!
For anyone that finds their preinstalled Card Reader Gone!
Hardware and Sound
Click Continue when UAC pops Up!
Under the Title - Portable Devices ....
You will see a device called something like Compact Flash ( Or Another Name ) with a yellow exclamation mark on it.
Right Click the device with the yellow exclamation mark on top of it .... And then click Uninstall
Exit - Device manager and Control Panel
Then..... Restart Your Computer!
Check Device Manager again.... Your Card Reader Should now be Back!
I should probably mention.... My Computer is a HP - Vista Home Premium
Just in case this problem is specifically related to either HP or Vista computers.
05-03-2008 08:50 AM
05-03-2008 09:37 AM - edited 05-03-2008 09:42 AM
It only seems to happen when removing a Norton 360 product.
Either Upgrading to 360 v 2 when 360 v 1 is still installed ...
So v 2 takes v 1 out - And Card Reader with it
Or when using the Norton Removal Tool
Once the Card Reader is reinstalled it's OK - Well I think it's OK!
I haven't had the chance to put new photo's in yet!
I'm pretty sure either Norton v 2 or the Norton Removal Tool ....
Is responsible for my Media Center problem. And damaging my Intel Viiv Software
And I'm a bit worried about Roxio and Windows Movie Maker.
When I used CCleaner I only removed Norton stuff - Nothing else!
But it showed me 1 redundant registry key from both Roxio and Movie Maker.
This makes me wonder... Have they been damaged too!
I haven't even had chance to use them yet.
This computer is only 6 months old. And I've spent the last month fighting with Norton 360 v 2
I should have learnt my lesson when I lost my XP
This really is Norton's last chance!
If the results of the next background Full Scan - look in any way dodgy ... Norton is Out!