Other Norton Products

[BrianZ]

When trying to install the Firefox 7 web browser, it warns that the Norton Security Suite version 5.1.0.29 toolbar is incompatible and will be disabled.  This is a major issue since the Identity safe stores IDs and passwords for secure log in to a bunch of web sites.  Is there an update available to make Norton Security Suite compatible?

[Phil_D Norton Fighter]

Hello BrianZ and welcome!

According to the discussions on the Comcast Security Forums, the patch is available and working.

You might try running LiveUpdate until no more updates are available and then restart your computer.

Let us know how it goes.

[BrianZ · Accepted solution]

Thanks, I did find the message about how to install the patch , but it appeared to be intended for other Norton products such as NIS and N360, not for "Norton Security Suite" (distributed to Comcast customers). I even tried following the link to the Norton Update page and the "chooose my product" link there, but when I saw my product was not listed there I began to wonder if it really is the same as one of the others and maybe I should follow the instructions anyway.  Maybe "Norton Security Suite" is the same product as "N360" ??

However, I managed to find (under program files) the referenced .dll file, so I tried running live update about three times until it found nothing more, the tried rerunning the Firefox 7 update and it worked, without any reboot of the PC.

So, now I'm wondering whether Live Update is running automatically or not?  Seems like it should be, and if so, why hadn't it retrieved this important update a couple days ago when I first tried to install FF7?

Very strange, but I'm glad I got it working and updated now, thanks.

[dickevans Super RootKit Eradicator]

Hi Brian,

There has always been a delay between the time a new [choose the product] version is released and the time when the Norton products become fully compatible. The staff insists on testing the released version against their efforts so that when they do release the Norton updates very few users find it incompatible. There always has to be at least one. Their record isn't bad and they continue to try to improve.

I am glad that you were able to solve the problem and I thank you for marking the thread solved.

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