05-06-2011 01:47 PM
I have an account with Comcast and was receiving Norton Security as a part of my subscription. My computer has had some problems and now I can't download Norton from the Comcast site. I believe Norton backed up my system while I was using their Security Suite. Can I access these backups? If so, where?
05-06-2011 02:18 PM
The Security Suite version is dealt with here under Other Norton Products so I'll ask for your message to be moved over there or better exposure. You won't lose sight of it because a link will be left here.
Since you seem to be saying that you can't download another copy of that product, have you asked on the actual COMCAST froums?
05-06-2011 02:55 PM
As far as I know, there is no Online Backup feature in this Comcast product. Where did you back up the files? Is that to a DVD or to any system drive?
To download and install the Comcast product, see the instructions here:
05-07-2011 07:29 AM
If I recall (I do not persoanlly use the NSS backup), you must have NSS installed in order to access the back up you have made at an earlier time.
The Comcast Forums have been opened as "read only" to everyone, so you will be able to go here and follow the instryuctions that apply to your situation: http://forums.comcast.com/t5/Security-and-Anti-Vir
Post back or on the Comcast forums if you have any more questions.