Norton System Works

Dekt · ‎02-18-2009

I use XP. Recently, on rare occasions when I click on the desktop shortcut for NSW Premier Edition,the PC screen shuts down and the PC is still humming.The only way to get up and running is to hit the restart button.

How can I analyse what is happening either via Norton itself or Windows?

It's frustrating simply because it is a recent problem but may have begun after I upgraded Norton Internet Security to 2012 and wonder whether there's a built in conflict. Any ideas?????

huwyngr · ‎04-13-2008

Delt,

Norton discontinued NSW some while ago and no longer supports it. It would be best to uninstall it (and if it used the old Symanatec LiveUpdate module which was separate from the application itself to uninstall that as well).

There is still Norton Utilities and that comes bundled with NIS from time to time if you keep an eye on the weekly flyers of the usual stores and the reputable on line sources but be careful with online unless you know the source since there are a lot of scams around.

If you decide to go to Norton Utilities it is dealt with in the Other Norton Products Forum here.

Hugh

DaveH · ‎01-06-2010

If it has the antivirus component it will definitely cause a conflict. If you remove that part you 'may' be able to keep using the rest of the program.

If I remember correctly, if you look in the XP add-remove program list there is an extra button next to remove that says something like "change" or "modify"

If not, start the uninstall and on the first screen look for an option to uninstall just the AV part of it.

Dave

Dekt · ‎02-18-2009

The AV component is in the Norton Internet Security 2012 so that aspect is okay I presume. I may just put up with the occasional glitch as the software is very useful. I have noted the other advice too.Thanks for taking the time to respond.

Derek

Dekt · ‎02-18-2009

Thanks for taking the time to respond.. The functionality of NSW suits my requirements. As long as I leave using it until the end of a work session perhaps I may just live with the glitch.

Derek

Dekt · ‎02-18-2009

Further to the intermittent shut down glitch , I've taken the trouble to concentrate on the display the last time it happened twice in succession. I got the message telling me my "DVI link isn't functioning" first, before it goes blank. I use a Hanns G 19" monitor and an ATI 3850 card which replaced an older AGP Nvidia 5600 I think which I've still got somewhere. The DVI cable was replaced with a new one but the problem was still there.

Just an observation - I had noticed that using PC Wizard and trying to assess the new video card, PC Wizard 2010 just gives the message "PC System Information Analyzer has encountered a problem and needs to close. We are sorry for the inconvenience." I did on a couple of occasions actually send the report to Microsoft but nothing came back. PC Wizard still functions but just doesn't do a report on the video card.

I only mention all this because it might make sense to someone with more technincal know-how than me. I am still prepared to live with the glitch when I click on the NSW shortcut but, rather than a shutdown issue maybe the conflict is somewhere in the graphics.

The only way to test it is to put the old AGP card back and see what happens I suppose. Knowing me I'm putting 2 and 2 together and making 5!

Cheers,
Derek

DaveH · ‎01-06-2010

Like I said in my previous post, if your version of system works contains Norton Antivirus it is going to cause a conflict.

I understand your not using it, your using NIS 2012, but you can't have another older version installed as well.

When you are able to open system works, does it show that it has an Antivirus as part of system works?

Dave

twixt · ‎09-26-2011

Dekt wrote:
Further to the intermittent shut down glitch , I've taken the trouble to concentrate on the display the last time it happened twice in succession. I got the message telling me my "DVI link isn't functioning" first, before it goes blank. I use a Hanns G 19" monitor and an ATI 3850 card which replaced an older AGP Nvidia 5600 I think which I've still got somewhere. The DVI cable was replaced with a new one but the problem was still there.

Just an observation - I had noticed that using PC Wizard and trying to assess the new video card, PC Wizard 2010 just gives the message "PC System Information Analyzer has encountered a problem and needs to close. We are sorry for the inconvenience." I did on a couple of occasions actually send the report to Microsoft but nothing came back. PC Wizard still functions but just doesn't do a report on the video card.

I only mention all this because it might make sense to someone with more technical know-how than me. I am still prepared to live with the glitch when I click on the NSW shortcut but, rather than a shutdown issue maybe the conflict is somewhere in the graphics.
The only way to test it is to put the old AGP card back and see what happens I suppose. Knowing me I'm putting 2 and 2 together and making 5!
Cheers,
Derek

Hi, Derek. Just to let you know - I run Norton SystemWorks 2009 (Version 12) here on a WXP machine - along with originally NIS 2010 and currently NIS 2012 - with no problems at all. All the functionality of Norton SystemWorks is present and working - along with all the functionality of NIS 2012. I do not have the kind of problems you describe.

Things to check:

1. As Dave has mentioned - it is necessary to remove the Norton AntiVirus component of your Norton SystemWorks (if it was ever installed in the first place) in order to use any version of NIS. The NIS AntiVirus component completely replaces and updates the functionality of the Norton AntiVirus supplied with SW2009. If you continue to have problems with SW2009 - it may be necessary to completely remove both SW009 and NIS2012 - use the Norton Removal Tool - then install NIS 2012. With NIS 2012 in place and completely updated - then reinstall SW2009 without installing the NAV portion of the program. This should give you a working system without conflicts caused by the installation of NIS and NSW.

2. The error message you describe about DVI is an indication your Video Card Drivers have crashed. This is consistent with the problem you are having with PC Wizard. All that changes between PC Wizard and NSW2009 is which piece crashes. In the case of PC Wizard - the program crashes and your Video Drivers survive. In the case of NSW2009 - your Video Drivers crash and NSW 2009 survives.

3. The Video Card Driver problem is a known issue with earlier versions of the ATI Video Drivers. Check to see what is available from ATI as upgrades for your Video Card. In some cases, reverting to an earlier version of the Video Card Drivers is the "magic bullet". In other cases, upgrading to the newest drivers is the "magic bullet". Experiment until you find what works for you.

4. ATI have also had some compatibility problems with "squirrelly" monitors when connected using the DVI cable. The "squirrelly" monitors report corrupt (or invalid) Plug-'n-Play information back to the ATI Drivers - which then try to "do the impossible" as instructed by the corrupt DDC information from the monitor.

Note: Some versions of early Samsung LCD Monitors were notorious for this problem. There was no fix from ATI - because the ATI DDC interpreter was quite-correctly doing as instructed. The fix was a replacement firmware or a replacement monitor control board in the monitor itself - done under warranty.

How do you tell if you have the corrupt DDC info problem? You plug in a known-good LCD monitor. If the problem vanishes, you know the problem is caused by a "squirrelly" monitor - and you need to get in touch with the monitor manufacturer to find out how to fix the problem.

As far as I can tell from your description - your current problem has nothing to do with any Symantec product you have on your machine. Did you change anything having to do with your Video Drivers around the time this problem started? That would be consistent with what you experience.

Hope this helps.

Dekt · ‎02-18-2009

Update response.

Just happened again BUT it reset automatically with this info on screen

VPU Recover has reset your graphics accelerator as it was no longer responding to graphics driver commands.

So apologies Symantec it looks like an ATI issue which is driver related and the acknowledged issue does appear on various web pages if you Google the phrase. I will sit back and see what happens the next time once I've checked the drivers are the latest version.

Thanks to everyone who has offered advice. I really appreciate that.

Derek

Dekt · ‎02-18-2009

Just an update. Hve now downloaded latest drivers for the card and since then no problems at all. Both Norton and PC Wizard all work fine. Fingers crossed.