04-20-2010 02:23 PM
I feel cheated! I bought Norton Utilities specifically because I wanted a top quality, reliable disk degramenter. I guess I live in the past, because I used to love the defragmenter that Norton had back about 4 or 5 years ago. And I used to love and admire Norton back in the mid-80's, when it was a DOS product. It was an example to the rest of the vendors in the marketplace.
My, how things have changed. I had checked the Norton site prior to buying, and ran down the list of features that Norton utilities had versus other products they sell. It clearly said it included a disk defragmenter. So, I paid $49.99 for the box product, installed, and, to my surprise, the disk defrag button is just a link to the Microsoft Disk Defragmenter. That is fraud, in my book. Nowhere in the product description do they tell you this. Talk about bait and switch.
Here's what the screen says for disk defragmenter:
Launches the Windows Defragmenter utility designed to analyze and defrag your hard drives.
If I try to return the product, there is a re-stocking fee, plus I don't get refunded for S&H, and I have to pay postage for my return.
So, I ended up with a pretty expensive Register Optimizer, plus a few 1/2 baked miscellaneous utilities that duplicate other things I already have, such as items in Norton 360. (I have been getting more and more disenchanted with 360, by the way.)
I am very discouraged. I think next update cycle I will consider a different manufacturer. (Remember when you bought a product, and YOU OWNED it???? Now, you get a limited term license for a buggy product and the manufacturer can choose to disable it whenever he wants to, cannot be used in other computers you own unless the license count is at least 1, and you get disgraceful sales support. Don't you love progress???)
Anyway, BUYER BEWARE! If you are looking for a disk defrag, forget Norton and Symantec --- it is not the right place to look.
I wish I had read the posts before throwing away my $50.
04-20-2010 09:39 PM
Welcome to the forum. Just so you know I am not from Symantec but rather a customer like you but with a long history of using Symantec products.
It is absolutely true that NU leverages the Windows defragmenter utility. I don't agree that this is fraud because Symantec does not state that it is their defragmenter.
One of the features of Norton Utilties is that it offers an easy interface into various Windows configurations. For many users this is a worthwhile feature is it gives a "one stop shop" to be able to customize and configure various aspects of Windows. If you look in the Windows Tools tab, you will see access points into various Windows configurations.
Norton Utilities does offer several of its own utilities, such as Registry Cleaner, Registry Defrag, Manage your services, clean disk. All these are available from the Optimize tab.
I would also like to mention that Symantec has a policy of giving all current customers upgrade pricing for all of their software products, even on different products.
In other words if you own N360, you can get upgrade pricing for Norton Utilities instead of paying full price. Essentially this means that you could have gotten Norton Utilities for $29.99 instead of $49.99, direct from Symantec.